Customer Service Trainer jobs in Raleigh, NC

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Customer Service Trainer jobs

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Field Trainer For HVAC 6 figure pay
  • JD Service Now
  • Durham, NC FULL_TIME
  • Who Wouldn’t Want to Work Here?

    JD Service Now is a growing family-owned and operated home service company, looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential heating and air conditioning repair and installation.

    Committed to excellence, JD Service Now has built a skilled, experienced team that’s client-focused throughout every project phase. Not only are we fun and friendly; we share the same service goals. JD Service Now stands behind three core values; Take Great Care, Be Better Today Than You Were Yesterday, & Stand for Something.

    Requirements:
    • At least 10 years of HVAC work experience.
    • EPA Certification.
    • You have a valid driver’s license.
    • Clean, safe driving record within 3 years.
    • You can pass a drug test and background check.

    There are many reasons JD Service Now attracts the best people, and these are among the best:
    • Positive work environment.
    • Regularly scheduled gatherings for employees and families.
    • Paid holidays and vacations.
    • The company provided medical coverage at 85%, with vision and dental insurance at 100% coverage for employees; 20% coverage for dependents.
    • Incentive pay and rewarding competitions (travel prizes, etc.)
    • Company gas card.
    • 401K Retirement plan with company match.
    • The company paid for the cell phones and iPad.
    • Company-provided tools and employee tool purchasing plan.
    • Fully stocked and well-maintained company vehicles.
    • Company-provided uniforms and weekly laundry service.
    • Supplemental life and disability insurance are available.
    • Ongoing training and support.
    • On-site supply house for daily inventory replenishment.
    • Exceptional customer reviews and ratings.

    Desired Skills and Experience:
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communication.
    • Passionate about our company culture and customer service.
    • High integrity with advanced social skills and ability to make solid connections.
    • Strong desire to be a better technician tomorrow than you are today.
    • Outgoing personality that blends well with a fast-paced, goal-driven environment.
    • A competitive individual contributor who also loves to win as a team.
    • Highly motivated, self-starter who’s flexible and has a great attitude in life.

    Responsibilities:
    • Know how to establish customer rapport to sell the right products and services.
    • Educate and assist customers in choosing the best finance options and maintenance plans.
    • Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
    • Show yourself as professional and knowledgeable to win new referrals and repeat business.
    • Work alongside other technicians and dispatch to ensure the overall success of the business.
    • Maintain a clean, organized job site and well-inventoried truck.
    • Participate actively in all training exercises and morning meetings
    • Train and mentor apprentices to ensure quick, accurate repairs and installations.


  • 21 Days Ago
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C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Durham, NC FULL_TIME
  • Join Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to f...
  • 4 Days Ago
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Entry Level Traveling Customer Trainer
  • Reynolds and Reynolds
  • Raleigh, NC FULL_TIME
  • The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynol...
  • 25 Days Ago
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Customer Service
  • Ford's Produce
  • Raleigh, NC FULL_TIME
  • Position Summary: Answer phones, call and / or take orders from current customers. Provide support to office staff, including emailing, copying , organizing, filing and mailing. Provide backup in the ...
  • 12 Days Ago
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Customer Service
  • WashLand Laundromat
  • Wilson, NC FULL_TIME
  • Do you have an outgoing personality?Are you motivated and a self starter?Do you have great attention to detail?Then this job may be for you!StoreMore Self Storage & WashLand Laundromat has a full time...
  • 2 Days Ago
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Customer Service
  • Handee Hugos
  • Clayton, NC FULL_TIME,CONTRACTOR
  • We are looking for a Cashier to manage all transactions with customers accurately and efficiently. Cashier responsibilities include receiving payments and issuing receipts, and keeping track of all ca...
  • 1 Month Ago
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0 Customer Service Trainer jobs found in Raleigh, NC area

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Business Objects Data Coach (Temp to Perm, Full-time, Remote)
  • Integrity Management Services, Inc.
  • Raleigh, NC
  • Full-time Remote Employee (Temp, potential to turn to Perm) Integrity Management Services, Inc. http://www.integritym.co...
  • 4/19/2024 12:00:00 AM
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Entry Level Healthcare Sales Representative
  • Medasource
  • Raleigh, NC
  • Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always k...
  • 4/19/2024 12:00:00 AM
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Healthcare Associate Sales Executive
  • Medasource
  • Raleigh, NC
  • Healthcare Associate Account Executive Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusivel...
  • 4/19/2024 12:00:00 AM
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Aquatics Pool Manager
  • City of Raleigh, NC
  • Raleigh, NC
  • Salary: $16.00 Hourly Location : Raleigh, NC Job Type: Part-Time Job Number: 2024-00043 Department: PRCR - Recreation Op...
  • 4/19/2024 12:00:00 AM
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Customer Service Associate - Hybrid
  • Workplace Options
  • Raleigh, NC
  • **Customer Service Associate - Hybrid** Full time | Workplace Options | United States Posted On 11/29/2021 Industry Cust...
  • 4/18/2024 12:00:00 AM
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Instruction Support Manager - REMOTE
  • MasteryPrep
  • Raleigh, NC
  • Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
  • 4/18/2024 12:00:00 AM
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Entry Level Healthcare Sales Representative - June Start Date
  • Medasource
  • Raleigh, NC
  • RESPONSIBILITIES Associate Account Executives are enrolled in a comprehensive outside B2B Sales Training Program focused...
  • 4/18/2024 12:00:00 AM
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Customer Service Representative- Hybrid
  • Workplace Options
  • Raleigh, NC
  • Workplace Options | Full time **Customer Service Representative- Hybrid** Raleigh, United States | Posted on 02/10/2022 ...
  • 4/16/2024 12:00:00 AM
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About Raleigh, North Carolina

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$48,901 to $67,893
Raleigh, North Carolina area prices
were up 1.5% from a year ago
View detail

What does a Customer Service Trainer do?

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019