Customer Service Training Manager jobs in the United States

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2021

Customer Service Advisor
  • Aarons
  • Sharon Center, OH
  • Any reasonable duties requested by management Requirements * United States at least 21 years old ... Proficient computer skills Total Rewards Team members enjoy access to career training and ...
  • 3 hours ago

Customer Service/Sales
  • The Home Depot
  • Pacifica, CA
  • Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager ...
  • 14 hours ago

Remote- Customer Service Representative
  • Prime Choice Funding, Inc.
  • Portland, OR
  • We have an excellent management and training staff that will teach you the tools that you need to ... communication and customer service via phone and email. • Able to multitask and work ...
  • 22 hours ago

Manager, Sales and Customer Service
  • Macy's
  • Happy Valley, OR
  • With training, coaching and development, a team of Colleagues will grow following your leadership ... Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly ...
  • yesterday

Spanish Bilingual Inbound Customer Service Representative - Remote (St. Petersburg, FL/Tampa Bay ...
  • PSCU
  • Phoenix, AZ
  • Culture of belonging and recognition, where peers and managers support you personally and ... Training for up to six weeks will take place onsite at our corporate office in St. Petersburg, FL ...
  • 2 days ago

START ASAP: Management Training - Customer Service Representative
  • Legion
  • San Jose, CA
  • ... manager, They'll learn how to mentor, train, develop, manage, and promote staff members. Our ... Oversee and provide customer service leadership, training, and coaching, alongside the sales and ...
  • 2 days ago

Manager, Customer Service Center
  • Medical Transportation Management Inc.
  • Eugene, OR
  • The Manager, Customer Service Center is responsible for overseeing the daily operations of an ... Identify additional training opportunities to assist staff in reaching maximum potential
  • 3 days ago

Domino's Customer Service Rep/Pizza Maker - (Baird Farm) - Competitive Pay - (6907)
  • Domino's
  • Fort Worth, TX
  • Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership. • Many of our current Franchise owners started as Customer Service ...
  • 5 days ago

Income Estimation for Customer Service Training Manager jobs
$75,649 to $114,488