Customer Service Training Manager jobs in Alamogordo, NM

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Food Service Worker
  • US Air Education and Training Command
  • Holloman AFB, NM FULL_TIME
  • Duties

    The purpose of this position is to perform a variety of manual tasks in food preparation and food service within the Child and Youth Services Flight.

    The primary duties of this position include but are not limited to:

    • Assists in preparation of meals in accordance with USAFA menu guidelines.
    • Serves food family style.
    • Sets up classroom food carts for meal and snack service
    • delivers food to classrooms in appropriate timeframes.
    • Sets up and operates dishwashers, performs preventive maintenance and cleaning.
    • Scrapes, soaks, scours, and scrubs bowls, pots and pans.
    • Performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, refrigerators and freezers, and sanitizes garbage cans.
    • May unload food from delivery trucks.
    • Collects and transfers trash from work area to disposal area.
    • Assembles meal items in quantity
    • Portions food to each room based on number of children in attendance and required portion sizes.
    • Distributes food substitutions to classrooms as needed for children with food allergies.
    • Works cooperatively with other kitchen staff to ensure timely and appropriate meal services.
    • Performs other related duties as assigned.

    If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12336006

    Requirements

    Conditions of Employment

    • This position requires the completion of a pre-employment Physical Examination and one every three years thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
    • This position requires the incumbent to work shifts to provide coverage on evenings, weekends, holidays, or special situations.
    • This position requires the incumbent to complete assigned training, to include Food Handlers certification, within specified time from date hire or assignment to position.
    • This position requires satisfactory completion of pre-employment checks in accordance with Air Force and DoD policy, and a Child Care Tier 1 background investigation.
    • This position requires the incumbent to meet the requirements to obtain a Common Access Card (CAC) and network access.
    • This position requires the incumbent to be able to obtain, maintain, and provide evidence of current immunizations this includes annual influenza vaccinations and be free of all communicable diseases.

    Qualifications

    The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within a 100-mile radius of Holloman AFB, New Mexico. Recruitment limited only to the local commuting area of Holloman AFB. USAJobs profile address must reflect an address within a 100-mile radius of Holloman AFB, New Mexico.

    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/06/2024

    Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

    Qualifying Experience:
    Must be able to use hand tools for cleaning and operating simple machines.
    Must be skilled in doing tasks with several steps and must use judgement in sequencing tasks.
    Must have knowledge of sanitation standards in handling and serving food, and for cleaning equipment and work area.

    Education

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

    Additional information

    • Individual must fully meet qualification/eligibility/background requirements for this position.
    • Male applicants born after December 31, 1959 must be registered for Selective Service.
    • Direct deposit is required.
    • Satisfactorily complete an employment verification (E-Verify) check.
    • A probationary period may be required.
    • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
    • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
    • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
    • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
    • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
    • This position is not included in a bargaining unit.

    • Benefits

      Review our benefits

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your resume and supporting document will be evaluated against the qualifications of the position.

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

    • Benefits

      Review our benefits

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

      • Resume


      Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

      Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

      • Cover Letter
      • DD-214/ Statement of Service
      • Diploma/ GED
      • Disability Letter (VA)
      • License
      • Other (1)
      • Other (2)
      • PCS Orders
      • Professional Certification
      • Proof of Marriage Status
      • Resume
      • Separation Notice (RIF)
      • SF-50/ Notification of Personnel Action
      • Transcript


      As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

      NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
    • How to Apply

      To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

      The complete application package must be submitted by 11:59 PM (EST) on 03/06/2024 to receive consideration.

      To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

      Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

      After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

      You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

      It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

      Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

      To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status


      Agency contact information

      Holloman NAF HR Office

      Email

      49FSS.NAF.HR@us.af.mil

      Address

      Holloman Child and Youth Services Flight
      49 FSS/FSMH, 596 4th Street, Bldg 224, Suite 203
      Holloman AFB, NM 88330-8060
      US

      Next steps

      If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

    • Resume


    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • Other (1)
    • Other (2)
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript


    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    Please see the "Who May Apply" section under the Qualifications section.

  • 2 Days Ago

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Bowling Center Manager
  • US Air Education and Training Command
  • Holloman AFB, NM OTHER
  • Duties Responsible for the economic and efficient operation of bowling center facilities and activities. Implements higher- level directives, formulates procedures and programs to ensure high standard...
  • 3 Days Ago

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General Manager Automotive
  • LykinsTire & Auto Service
  • Roswell, NM FULL_TIME
  • We are currently seeking to hire a General Manager Automotive to join our team! You will be responsible for overseeing and developing a sales team to drive company revenue.Responsibilities:Oversee and...
  • 1 Day Ago

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Assistant Store Manager - Martin Tire
  • Sun Auto Tire and Service
  • Alamogordo, NM FULL_TIME
  • Overview Martin Tire operates multiple locations across El Paso, Tx and New Mexico and is expanding! We offer complete quality automotive repair and preventative maintenance. We are looking for an Ass...
  • 1 Month Ago

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Store Manager in Training
  • Yesway Logo
  • Cloudcroft, NM FULL_TIME
  • ESSENTIAL FUNCTIONS: (other duties may be assigned) Assist the Store Manager with management responsibilities including training and development of employees and store responsibilities; Scheduling emp...
  • 20 Days Ago

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Store Manager in Training
  • Yesway
  • Carlsbad, NM FULL_TIME
  • YESWAY is seeking a Store Manager in Training within our gas station and convenience store business. We are looking for a candidate who has experience in working in a customer service-oriented field o...
  • 24 Days Ago

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0 Customer Service Training Manager jobs found in Alamogordo, NM area

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Student Success Coach, Career Resources
  • New Mexico State University at Alamogordo (NMSU-A)
  • Alamogordo, NM
  • Position Title: Stu Success Coach, Career Res Employee Classification: Student Program Coord,Sr. College/Division: ALCC ...
  • 3/28/2024 12:00:00 AM

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Student Success Coach for Co-curricular Activities
  • New Mexico State University at Alamogordo (NMSU-A)
  • Alamogordo, NM
  • Position Title: Stu Success Coach, Co-Curri Act Employee Classification: Student Program Coord,Sr. College/Division: ALC...
  • 3/28/2024 12:00:00 AM

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Student Success Coach for First Year Experience
  • New Mexico State University at Alamogordo (NMSU-A)
  • Alamogordo, NM
  • Position Title: Stu Success Coach, First-Year Employee Classification: Student Program Coord,Sr. College/Division: ALCC ...
  • 3/28/2024 12:00:00 AM

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Psychologist
  • Department of the Air Force
  • Holloman Air Force Base, NM
  • Summary The PALACE Acquire Program offers you a permanent position upon completion of your formal training plan. As a Pa...
  • 3/28/2024 12:00:00 AM

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Project Specialist
  • Amentum
  • Holloman Air Force Base, NM
  • **Purpose and Scope:** **The Project Specialist** supports a complex contract, project, or task(s) by tracking and repor...
  • 3/28/2024 12:00:00 AM

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Supply Technician
  • Amentum
  • Holloman Air Force Base, NM
  • **Purpose and Scope:** **The Supply Technician** receives, stores, and issues equipment, material, merchandise, or tools...
  • 3/28/2024 12:00:00 AM

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Aero Club Manager
  • Air Education and Training Command
  • Holloman Air Force Base, NM
  • Summary About the position: This position will be assigned to the Aero Club on Holloman AFB, New Mexico. Incumbent may b...
  • 3/28/2024 12:00:00 AM

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Academic Advisor
  • New Mexico State University at Alamogordo (NMSU-A)
  • Alamogordo, NM
  • Position Title: Acad Advisor Employee Classification: Acad Advisor College/Division: ALCC Alamogordo CC Department: 9209...
  • 3/25/2024 12:00:00 AM

As of 2010, Alamogordo had a total area of 19.3 square miles (50.0 km2), all of it land. The city is located at an elevation of 4,336 feet (1,322 m) on the western flank of the Sacramento Mountains and on the eastern edge of the Tularosa Basin. It lies within the Rio Grande rift and in the northernmost part of the Chihuahuan Desert.:36 Tectonic activity is low in the Tularosa Basin. Plants native to the area are typical of the southern New Mexico foothills and include creosote bush, mesquite, saltbush, cottonwood, desert willow, and many species of cactus and yucca. The Tularosa Basin is an en...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$76,542 to $115,898
Alamogordo, New Mexico area prices
were up 2.5% from a year ago

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