Customer Service Training Manager jobs in Bridgeport, CT

WHO ARE WE?: LA Fitness is the largest privately-owned health club chain in the world. Pro Results Team Training or "PRT Training" is our new Personal Training Program we are launching in select locations nationwide that is committed to quality programming and adaptive coaching in state-of-the-art training facilities, while still maintaining a sense of community. Our clients and coaches feel like they are part of something much bigger than simply a well-balanced workout!

SUMMARY: The PRT Sales Manager is a critical role for our members' fitness success plan! The PRT Sales Manager is responsible for the overall growth performance and member experience of our PRT Training Programs. In the role, you will spearhead sales, marketing, lead generation, strategic planning, and achieving sales and revenue goals.

PRINCIPLE RESPONSIBILITIES AND DUTIES:

Sales and Marketing

• Generate new training clients while servicing existing clients
• Educate and motivate members toward a healthier, more fit lifestyle.
• Perform Fitness assessments on members which will include a consultation, movement screen, InBody analysis, and presentation of program options
• Develop and train current staff on personal training standards and expectations
• Continuously monitor and drive the club's financial growth targets
• Establish baseline measurements for members by offering appropriate fitness tests and assessments.
• Develop positive relationships with members and encourage active participation and program growth.
• Attend scheduled department meetings and required staff training throughout the year.
• Seek continuing education experiences to gain knowledge, improve skills, and maintain required certifications.
• May be asked to perform other duties as assigned.
• SMILE and provide a positive environment for all members, staff, and guests.

Team Management

• Manage and develop your clubs PRT Coaches and Membership teams across sales, marketing, and membership experience
• Assist hiring, training, and developing a professional team of coaches
• Create an enthusiastic work environment that is friendly, knowledgeable, and passionate about fitness

Requirements:

MINIMUM QUALIFICATIONS:

• Nationally accredited Personal Trainer certification required, to be maintained throughout employment.
• Additional Level 1 certification required, to be maintained throughout employment.
• Experience in professional sales and/or marketing required.
• Experience in fitness and strength training required.
• Experience with team athletics at all levels preferred.
• Associate or bachelor's degree with a concentration in exercise physiology, kinesiology, or health and fitness related preferred and can be used in place of Personal Trainer certification.
• Must be at least 18 years of age.
• Excellent interpersonal and communication skills with sound judgement.

PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display a passion for health and wellness.
• Display a passion for sales and a competitive spirit.
• Dresses appropriately and professionally in required uniform.
• Ability to physically and vocally demonstrate exercise activities and methods on available equipment in private and semi-private setting.
• Ability to freely access all areas of the facilities, including the second floor.
• Able to visually and auditorily monitor clients’ activities.
• Able to communicate effectively with management, staff, and others in person, by telephone, and in writing.

WORKING ENVIRONMENT: The PRT Sales Manager functions regularly within exercise, recreation, and office settings. The PRT Training Pod is a highly modernized and motivating training environment that each coach will have access to! These pods are specifically designed for the programming used for the semi-private training sessions.

If you find this unique opportunity interesting, apply!

Job Type: Full-time

Pay: Up to $110,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Professional Sales: 2 years (Preferred)
• Fitness Coaching: 2 years (Preferred)

License/Certification:

• Personal Training Certification/ Degree in Exercise field (Preferred)

Work Location: In person