Customer Service Training Manager jobs in Charleston, WV

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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93 Customer Service Training Manager jobs found in Charleston, WV area

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Installation Manager / Project Manager (construction)
  • LeafFilter
  • Charleston, WV
  • This is a full-time position to help run the installation department, service department and ... Troubleshoot any installation issues and the ability to deal directly with customers * Own a truck ...
  • yesterday

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Registered Nurse RN - Med/Surg (Prim. Surgical) *Sign on Bonus Available-Relocation to VA
  • Carilion Clinic
  • Charleston, WV
  • You will thrive through extensive training, supportive leaders and potential for advancement ... in care and customer service and demonstrate respect, dignity, kindness and empathy in each ...
  • 2 days ago

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Community Engagement Manager
  • Noor Staffing
  • Charleston, WV
  • The Community Engagement Manager will drive the recruitment and training of community resources and ... quality service delivery to participating members as well as working with technical teams to ...
  • 2 days ago

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Registered Nurse RN - Med/Surg (Primarily Surgical) *Sign on Bonus Available-Relocation to VA
  • Carilion Clinic
  • Charleston, WV
  • You will thrive through extensive training, supportive leaders and potential for advancement ... in care and customer service and demonstrate respect, dignity, kindness and empathy in each ...
  • 3 days ago

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Warm Leads / TeleSales / Work from home $100k+
  • Jacob Pogue Agency
  • Charleston, WV
  • Online training, events, plus one-on-one mentorship available. No experience necessary, will train ... customer service, computer, management, retail, engineer, medical, marketing, pest control, alarms ...
  • 4 days ago

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Sales Representative
  • The Bosch Agency
  • Charleston, WV
  • Previous experience in customer service, sales, or other related fields preferred, but not needed ... From new agent training to support in the client's home, we are here to help.By providing field ...
  • 4 days ago

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Member Engagement Coordinator
  • Noor Staffing
  • Charleston, WV
  • The Member Engagement Coordinator reports to the Project Manager and provides both outbound and ... Qualifications: * Bachelor's degree or four (4) years' worth of customer service related job ...
  • 7 days ago

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Medical Administration
  • MMC Group LP
  • Charleston, WV
  • Bachelor's degree or four (4) years' worth of customer service related job experience * Two (2) or ... Attend ongoing Signify Community required training, integrate new skills and modify customer ...
  • 7 days ago

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Customer Service Specialist
  • Service Experts
  • Hurricane, WV Full-Time
  • The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, ...
  • 4 Months Ago
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Customer Service Rockstar
  • IBEX
  • Charleston, WV Full-Time
  • Job Description ** NEW CAMPAIGN AT IBEX! NEW PAY! APPLY NOW! **l 12.50 Per Hour Starting Pay! About ibex: Ibex has a NEW...
  • Just Posted
Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$67,035 to $101,454
Charleston, West Virginia area prices
were up 1.2% from a year ago

Customer Service Training Manager in Akron, OH
Assist CSRÆs in setting objectives, goals, performance standards, & expectations through a participative management style.
August 17, 2019
Communicate customer issues with terminal managers & facilitate efforts to resolve root cause of problems.
November 07, 2019
Create and implement an effective customer loyalty program.
November 07, 2019