Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Hey ladies, this gig isn't just for the guys! Attention to detail, organizational prowess, knack for personal connections, a drive to win and an entrepreneurial spirit is all you need to thrive at Whale Done!
Imagine leveraging your exceptional people skills in a brand new industry with Whale Done! You won't be left guessing about your daily tasks; instead, you'll have clear goals and metrics to measure your success, ensuring you're always on track.
You may be currently answering phones, managing an office, a bartender, serving clients in a restaurant setting. Maybe you’re a teacher. You’re doing something that serves people and you’re not afraid of sales. You’re looking for something more, it’s time for something more! It’s time for Whale Done!
While stepping into a new opportunity might feel daunting, we provide comprehensive training and support to help you thrive. In the first 30 days, you'll undergo thorough training and role-playing sessions, followed by real-world application from days 15 to 60, and refining your skills with our guidance from days 60 to 90.
We understand that obtaining a license may seem like a barrier, but it's not required initially. We give you six months to learn and grow comfortable before pursuing it, covering the licensing costs ourselves.
Our position is a hybrid field position offering flexibility, eliminating the need for daily office commutes. With work hours spanning from 7 AM to 7 PM (extending to 8 PM in the summer), you have the freedom to build your schedule within this timeframe, with weekends typically off.
Though the role requires some outdoor activity, it's important to note that this isn't a labor-intensive job. You'll focus on diagnosing common issues, not manual labor, while enjoying perks like a company vehicle, generous vacation time, sick leave, holiday pay, and potential future benefits such as health insurance and retirement plans.
At Whale Done!, we prioritize genuine service and community engagement, aiming to set industry standards in reliability, integrity, and professionalism. Joining our team isn't just beneficial for Whale Done!; it's an opportunity for your personal and professional growth and success.
We're excited for the opportunity to welcome you aboard and support you on your journey with Whale Done! Best wishes to you and your family on your future endeavors! May they be Whale Done!
We know you don’t have experience in Irrigation but that is OKAY! If you can learn fast, follow a process and you‘re not afraid to sell reach out and give it a shot!
Email resume to superiorservicepro@gmail.com
#Whaledone
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
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Work Location: In person
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