Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Title: Customer Care Representative II
Pay Grade: 21, $18.33 to $22.08 per Hour
Position summary:
Schedule and dispatch workers/service vehicles for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using telephone, or computer to transmit assignments and compiling statistics and reports on work progress. May include basic data entry clerk duties of business information.
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Job Type: Full-time
Pay: $18.33 - $22.08 per hour
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Work Location: In person
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