Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Service Manager in Training
Seeking early career professionals interested in a performance based path to increased responsibility. Success as a Service Manager in Training provides opportunity for operations management and business unit management in a growing company that develops tomorrow’s company leaders today.
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180 Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.
Competitive Compensation Plan:
Position Summary:
Must be adept in Routing, B2B sales and new business development. Have the internal drive, independence and motivation to excel. Consistent in providing exceptional customer service. Working in a fast paced environment that will open many door of opportunities for upward advancement. As a Service Manager in Training, we give you access to multiple resources that are proven to provide ideal customer scenarios and ample sales opportunities when:
· Contacting new and existing customers to discuss their needs, answer questions, and identify solutions offered by our products and services
· Educating customers on product features based on their personal needs.
Requirements:
With our support team, you will not only have seasoned professionals ready to assist in your success, but you will also have access to some of the best ongoing training in the industry. If you possess the DNA required for this outstanding opportunity, then go ahead and take the first step with Massey Services, Inc., the industry leader!
Massey Services, Inc. is an Equal Opportunity and Drug Free Workplace
Job Type: Full-time
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Work Location: In person
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