Customer Service Training Manager jobs in District of Columbia

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2021

Remote Customer Service Representative (Atlanta, GA Residents Only)
  • Washington, DC
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction * Follow up on all written correspondence and escalate to customer service manager on duty as ...
  • 22 hours ago

Customer Service Representative (CSR) Bilingual Fluency Mandarin and English
  • TechOps Solutions
  • Washington, DC
  • Customer Service Representative (Mandarin-speaking): Top-Paying Mandarin CSR Role in Metro D.C ... and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration ...
  • yesterday

Customer Success Manager - Remote
  • Successware
  • Washington, DC
  • ... training efforts​ * Work collaboratively across Sales, Implementation, Customer Support, Tech ... Experience in home service industries such as HVAC/Plumbing/Electrical including back office ...
  • 2 days ago

Client Service Manager
  • Gallagher
  • Washington, DC
  • Can you deliver exceptional customer service? Are you interested in helping a range of clients ... training status. Exceptions to these requirements will be determined based on shortage of qualified ...
  • 2 days ago

Customer Service Representative
  • Empire Management Group
  • Washington, DC
  • Customer Service Representative! New Office! Fresh Atmosphere! We are seeking a Customer Service ... training
  • 2 days ago

Relationship Manager (Remote)
  • Biller Genie
  • Washington, DC
  • ... service quality. The ideal candidate is someone with experience in payment processing and ... Plan and implement a focused customer retention strategy * Manage partner profiles via Salesforce ...
  • 2 days ago

Customer Service Rep(04326) - 900 M Street SE
  • Domino's Franchise
  • Washington, DC
  • From customer service to management, general manager to franchisee, our stores offer a world of ... the best training and support. Our people are the reason we're successful today, and why we'll ...
  • 4 days ago

Customer Service Coordinator
  • Hairclub
  • Washington, DC
  • Actively managing all scheduling activities, including booking and appointment confirmations and ... Tuition reimbursement * Company-paid training * A wealth of opportunities for growth and ...
  • 4 days ago

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$84,291 to $127,568

Customer Service Training Manager in Akron, OH
Communicate company strategies & goals.
March 13, 2021
Assist CSRÆs in setting objectives, goals, performance standards, & expectations through a participative management style.
March 12, 2021
Demonstrated ability in following through on implemented changes to CS team.
January 20, 2021