Customer Service Training Manager jobs in Hartford, CT

We're in search of a motivated, highly organized Compliance Customer Service Agent to join our team. In this pivotal role, your primary focus will be to support our clients, their drivers, and candidates in their understanding of the D.O.T. and FCRA regulations and ensuring their effective use of our platform and services to support their compliance with both.

Exceptional communication skills both verbal and written and a proven ability to multi-task are crucial in this role.

Our work environment nurtures internal growth; we not only encourage but also anticipate upward mobility. With our expansion underway, we're seeking the most brilliant minds to join us! If you're eager to become part of a dynamic crew of self-driven individuals who recognize that customer service is the cornerstone of triumph, we're eager to receive your application.

This is a remote option- those residing in MA, NC,SC, GA, FL, TX are welcome to apply!

This Foley opportunity is full-time within the hours of 8 am- 8 pm est. Monday-Friday, evening availability is required.

ROLE SUMMARY:

As a Compliance Customer Service Agent your responsibilities include:

• Respond to verbal and written client questions or concerns.
• Review driver documents in accordance with required standards for approval.
• Compile and process essential compliance documents and permits.
• Conduct employment verifications on new applicants seeking employment with our client.
• Maintain your understanding of Regulations and Foley products and services through continuous learning.
• Frequent database entry for status changes across multiple platforms.
• Understand and educate our client on Regulatory Drug Testing and background checks as required.
• Support Department of Transportation compliance activities.
• Enhance the company’s positive image and provide exceptional customer service to associates and customers.
• Strict adherence to the applicable federal laws and company policies and procedures are a must.

DESIRED QUALIFICATIONS:

• High school diploma or equivalent.
• Reliable internet and quiet workspace.
• Flexibility for shift-based work, including evenings and holidays.
• Proven ability to multi-task
• Ability to adapt to changing priorities.
• Excellent communicator, both verbal and written
• Great time management and organizational skills
• Experience in and ability to deliver superior customer service.
• Motivated self-starter
• Strong work ethic and a high level of integrity
• Strong computer skills in Microsoft Office, Outlook, and the ability to utilize internal systems.
• Demonstrated experience in regulated environments is desirable.
• Exceptional attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Strong organizational and prioritization abilities.

WHAT YOU’LL LOVE ABOUT FOLEY

The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers’ feedback – on Trustpilot.

Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.

It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.

Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250 person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

www.foleyservices.com