Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Direct Support Worker
About us
Southwest Area Training Service is a small business in McCook, NE. We are challenging, rewarding, fast-paced and aim to ensure all people supported have enviable lives.
Our work environment includes:
Southwest Area Training Service is hiring Direct Support Staff who support individuals with personal care, teach life skills, plan activities that encourage community inclusion documenting those interactions daily. Staff ensures that the people at Southwest Area Training are working towards achieving their goals, hopes and dreams while interacting with local community members. Please help us provide this great work together. We’re waiting and excited for you to show up.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
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Work Location: In person
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