Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary: We are a fast-paced aviation company with rapid growth opportunity, and we are seeking a highly motivated Customer Service Manager to join our team. This position will participate in a variety of customer service level projects with direct engagement with both internal and external customers. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. This position is perfect for someone with a passion for customer service and an eagerness to grow, learn and become part of a winning team.
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Benefits: AeroRepair provides a comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on a providing health and financial stability throughout the employee’s career.
Sign on Bonus: $1,000.00 Conditions Apply.
About AeroRepair:
AeroRepair is a rapidly growing FAA authorized aviation service provider with ten locations throughout North America. Headquartered in Londonderry, New Hampshire, AeroRepair was founded in 1994. Today, AeroRepair employees are some of the most talented, well-seasoned leaders in the industry. Success for us means being part of a collaborate team where goals are exceeded, and people matter. We offer a competitive salary, market leading benefits, a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry. If that sounds like something you’d like to be part of, we’d love to hear from you.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
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Work Location: In person
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