Customer Service Training Manager jobs in Johnstown, PA
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- McLaren Health Care
-
Indiana, PA
FULL_TIME
-
We are looking for a Supervisor, Customer Service Training to join us in leading our organization forward.
McLaren Integrated HMO Group (MIG), a division of McLaren Health Care Corporation, is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.
McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee MIG, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.
McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org
MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs. Learn more about MDwise, Inc. at https://www.mdwise.org/
Position Summary:
Responsible for the training curriculum, new employee onboarding, and ongoing annual training in the Customer Service Departments at McLaren Health Plan and MDwise to meet organizational quality and customer service goals. Participates in the hiring of customer service staff. Responsible for overseeing performance, and development of customer service staff during their employment introductory period. Conducts and tracks quality monitoring of member contacts to ensure quality assurance standards are met, regarding timeliness, appropriateness, and cost effectiveness. Develops and presents in-services on changes or new programs. Conducts annual refresher trainer. Re-orients staff as needed. Is the recognized resource of the department for problem solving, including research and implementation of sound decision making, using independent judgment to exercise authority on, behalf of MIG by keeping the organization’s mission, vision, and values at the forefront. Assists where necessary or through project management those business ventures undertaken by the Company to ensure its profitable future.
This is a leadership position with hybrid requirements to come onsite as scheduled with leader, Indianapolis, IN.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
#LI-AK1
Qualifications:
Required:
- Associate Degree in business health care or related field; or high school diploma with two (2) years of related experience.
- Two (2) years’ experience in customer service in a high-volume call center or related experience.
Preferred:
- Two (2) years’ experience in a supervisory role with direct reports leading or assisting in all phases of effective supervision (i.e.. Recruitment, performance management, training).
Additional Information - Associate Degree in business health care or related field; or high school diploma with two (2) years of related experience.
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- American Red Cross
-
Richland, PA
FULL_TIME
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- Link Service LLC
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Ebensburg, PA
FULL_TIME
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- Food Lion
-
Moorefield, WV
FULL_TIME
- PRIMARY PURPOSE Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Str...
- 4 Days Ago
- EASTERN ELEVATOR SERVICE AND SALES COMPANY
-
Windber, PA
FULL_TIME
- Eastern Elevator is a part of American Elevator Group (AEG) company, a collection of well-established elevator service companies operating across the United States. Backed by Arcline Investment Manage...
- 19 Days Ago
- Food Lion
-
Moorefield, WV
FULL_TIME
- Address: USA-WV-Moorefield-542 South Main Street Store Code: Store 00949 Front End (7217287) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve ...
- 1 Day Ago
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0 Customer Service Training Manager jobs found in Johnstown, PA area
- Frontier Railroad Services
-
New Stanton, PA
- Job Description Job Description Salary: Title: Superintendent 3 FLSA Status: Exempt Job Description The Superintendent i...
- 4/25/2024 12:00:00 AM
- H&r Block
-
Johnstown, PA
- Job Description:**This position will NOT be in the Kansas City, MO corporate headquarters.**Key Information... Relocatio...
- 4/25/2024 12:00:00 AM
- Silver Lining ABA
-
Johnstown, PA
- Job Description Job Description Salary: Licensed Behavior Specialist (LBS) Silver Lining ABA is an organization serving ...
- 4/25/2024 12:00:00 AM
- The Wellsville Group
-
Johnstown, PA
- The Wellsville Group dba Ashley - Johnstown, PANow Hiring Full Time Home Furnishing ConsultantWho Are We? The Wellsville...
- 4/24/2024 12:00:00 AM
- Berkshire Hathaway HomeServices The Preferred Realty
-
Johnstown, PA
- Job Description An Independent Real Estate Agent advises clients on every facet of the real estate sales and purchasing ...
- 4/24/2024 12:00:00 AM
- Aramark Corp.
-
Indiana, PA
- Job Description The Lead Student Worker is responsible for the supervision, training, and management of the food operati...
- 4/23/2024 12:00:00 AM
- Aramark Corp.
-
Indiana, PA
- Job Description The Lead Student Worker is responsible for the supervision, training, and management of the food operati...
- 4/23/2024 12:00:00 AM
- The Learning Lamp
-
Johnstown, PA
- Job Details Job Location JOHNSTOWN, PA Position Type Full Time Education Level 2 Year Degree Salary Range $14.00 - $16.0...
- 4/21/2024 12:00:00 AM
About Johnstown, Pennsylvania
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