Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for the next Rockstar Manager at Rent 1st. Come be a part of this fast growing family! Be trained to run your own store inside a year! How fast you advance is totally based on your own willpower to succeed. Come be part of a family of like-minded people! You get to control your own pay, profit-sharing bonuses are paid to everyone in the company, weekly incentive bonuses, benefits, etc. You will never find another place that takes chances on people and gives them the chance to realize their own potential. Must be able to pass a background check, able to pass pre-employment drug screen, and have a valid Drivers License. Also must be able to lift 100 lbs. unassisted. Come by Rent 1st in Duncan, Ok or contact the store at 580-470-9111 for details.
Job Type: Full-time
Pay: $30,000.00 - $60,000.00 per year
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Work Location: In person
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0 Customer Service Training Manager jobs found in Lawton, OK area