Customer Service Training Manager jobs in Little Rock, AR

(Greenbrier, AR)

First Service Bank, named in Arkansas Best Places to Work in 2020, 2021, 2022 and 2023 is now accepting applications for a Full-Time Training and Development Manager at our Greenbrier, Arkansas corporate office.  This is an excellent opportunity for individuals who enjoy providing superior customer service and would like to work with a professional team in a dynamic and growing banking environment.  

The Training and Development Manager is responsible for training, coaching, and developing banking employees in alignment of First Service Bank’s strategic plan. This role will assess training needs through surveys and consultations with management and executive staff to facilitate and provide the most effective training for employees. The Training and Development Manager will work closely with all staff to support ongoing development of policy and procedures of First Service Bank. This role will also be responsible for orientation for corporate training of new employees while partnering with subject matter experts (internal and external) and bank managers to identify training needs and develop effective educational material, content, and programs. This position requires the flexibility to travel to and from different branch location within the region, as needed.

The minimum requirements for this position are:

• Proven experience and in-depth knowledge of training and development in a financial industry
• Strong analytical and problem-solving skills
• Self -starter with innovative approach to development of staff
• Ability to influence, be assertive and manage expectations
• Excellent communication skills, both verbally and in writing
• Strong organizational skills
• Detail-oriented
• Excellent time management skills and the ability to handle multiple tasks simultaneously
• Advance typing skills
• Ability to work in groups and alone
• Performance management experience
• Professional appearance, dress, and attitude
• Ability to operate related computer applications and other business equipment including:  copy machine, telephone, and computer
• Ability to operate a motor vehicle to attend off-site meetings, trainings, as needed
• Must be able to speak, read, and write English

Additional Information

• Driving is an essential function of this role during and sometimes after business hours to perform the duties of the job. Therefore, this position is classified as a safety-sensitive position.

The following credentials are preferred, but not required:

• 5 - 7 years of progressive related experience in banking/finance industry 
• 3 - 5 years of Training and Development

Must be available to work full-time Mondays through Fridays on-site.  

This position offers a comprehensive, robust benefits package.  To see the list of benefits offered, go to: 

https://firstservicebank.com/about/careers

First Service Bank is an Equal Opportunity Employer without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.