Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
WINNERS ONLY!
THIS IS A ***SALES *** JOB
ENTHUSIASM AND MENTAL TOUGHNESS REQUIRED!
Redwood Personal Training is proud to be the nation's largest outsourced training company!
We want YOU to join our team with our newest affiliate (Work Out World)!
We are looking for PASSIONATE fitness people that can get members to BUY IN to personal training! Candidate must be high energy, love the gym, and look the part!
Please attach a cover letter with your resume stating why you are passionate about fitness!
Will hire and train the right candidates immediately!
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Ability to Relocate:
Work Location: In person
Clear All
0 Customer Service Training Manager jobs found in New Bedford, MA area