Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Job Summary: We are seeking a motivated and ambitious individual to join our team as a Manager in Training. This position offers an exciting opportunity to develop your skills and grow within our company. As a Manager in Training, you will receive comprehensive training and mentorship to prepare you for a successful career in retail management. Responsibilities: - Assist the store manager in day-to-day operations, including opening and closing procedures - Learn and implement company policies and procedures - Develop and lead a high-performing team - Ensure excellent customer service by providing product knowledge and resolving customer issues - Monitor inventory levels and assist with stock management - Analyze sales data and make recommendations for improvement - Collaborate with other managers to achieve store goals Requirements: - Bilingual skills (English/Spanish) preferred - Strong math skills for handling cash transactions and inventory management - Previous experience in team management or leadership role - Knowledge of retail math and wireless sales is a plus - Ability to sell products effectively and meet sales targets - Excellent organizational skills to manage multiple tasks simultaneously If you are a motivated individual with a passion for retail, we invite you to apply for the Manager in Training position. This is an opportunity to gain valuable experience and advance your career in retail management. Join our team today!```
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
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Weekly day range:
Ability to Relocate:
Work Location: In person
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