Customer Service Training Manager jobs in Roanoke, VA
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- American Red Cross
-
Roanoke, VA
FULL_TIME
-
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!
Job Description:
Donor Center Phlebotomist/Customer Service - Training ProvidedApply now! Joining our team will provide you with the opportunity to make a difference every day.Roanoke, VA
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
- Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
- Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
- Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
Standard Schedule:(Roanoke, Virginia)
- To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
- Schedule is provided 2-3 week in advance
Pay Rate: $18.00/hourly
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
- Associates degree OR a combination of education and work experience.
- Minimum of one year customer service experience in public setting required.
- A current, valid driver's license with good driving record is required.
- Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.
- Basic computer skills are required. Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
- Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
- Prior leadership experience
BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
- Medical, Dental, Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with Company match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short Long Term
- Service Awards and recognition
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit to learn more, including our most-needed volunteer positions.
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- 2 Days Ago
- Food Lion
-
Salem, VA
FULL_TIME
- Address: USA-VA-Salem-28 Wildwood Road Store Code: Store 00365 Front End (7209172) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957...
- 1 Day Ago
- Food Lion
-
Christiansburg, VA
FULL_TIME
- Address: USA-VA-Christiansburg-1530 Franklin St Store Code: Store 00451 Front End (7210492) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
- 3 Days Ago
- Food Lion
-
Bassett, VA
FULL_TIME
- Address: USA-VA-Bassett-5835 Virginia Ave Store Code: Store 01058 Front End (7218261) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
- 6 Days Ago
- Sport Clips - Manager - VA505
-
Christiansburg, VA
FULL_TIME
- Sport Clips Haircuts is Hiring Hair Stylists! Do What You Love. Love What You Do. Pay: $16.25/hr. plus TIPS, Bi-weekly Bonuses, and Quarterly Bonuses! PLUS Medical, Dental, and Vision insurance! Work ...
- 1 Month Ago
- Domino's
-
Lewisburg, WV
FULL_TIME,PART_TIME,CONTRACTOR,TEMPORARY,INTERN,OTHER
- You were born to be the leader. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there...
- 29 Days Ago
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- Roanoke, VA
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0 Customer Service Training Manager jobs found in Roanoke, VA area
- SAIC
-
Roanoke, VA
- Description ATTN FERS RETIREES : Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contr...
- 4/25/2024 12:00:00 AM
- Equitable Advisors
-
Roanoke, VA
- Overview You are a leader. You have the vision to chart long-term strategies and the persistence to put those strategies...
- 4/25/2024 12:00:00 AM
- Titan America
-
Roanoke, VA
- Cement Mechanical Maintenance Manager Roanoke Cement Company Titan Mid-Atlantic has an opening for a Cement Mechanical M...
- 4/25/2024 12:00:00 AM
- Guidant Financial
-
Roanoke, VA
- This is a fully and permanently remote work from home opportunity with a growing and stable company available in select ...
- 4/25/2024 12:00:00 AM
- Radford University
-
Radford, VA
- Posting Details Posting Details Working Title Assistant Director, Experiential Education Position Number FA1320 Posting ...
- 4/24/2024 12:00:00 AM
- Virginia Community College System
-
Roanoke, VA
- Posting Details Posting Summary Working Title Certified Phlebotomy Tech Instructors (Part-Time) Role Title Certified Phl...
- 4/23/2024 12:00:00 AM
- State of Virginia
-
Roanoke, VA
- Title: Certified Phlebotomy Tech Instructors (Part-Time) Agency: Virginia Western Community College Location: Roanoke (C...
- 4/23/2024 12:00:00 AM
- UHS
-
Christiansburg, VA
- Responsibilities Position Summary: To provide educational services to all school age children attending Hughes Center - ...
- 4/22/2024 12:00:00 AM
About Roanoke, Virginia
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