Customer Service Training Manager jobs in Santa Fe, NM

POSITION SUMMARY

Northern New Mexico Integrated Security, located in beautiful northern New Mexico, provides a professional, highly trained protective force that safely secures special nuclear material, people and other critical assets for the Department of Energy, the National Nuclear Security Administration, and the Los Alamos National Laboratory. Northern New Mexico Integrated Security is a subsidiary of Constellis. For additional information regarding this position please contact Destinee Martinez at destineemtz@lanl.gov or 505-667-4686. Position closes on April 10, 2024 at 7:00 pm EST.

The Training Manager is responsible for the development and implementation of specific training programs to support Department of Energy (DOE) directives and site requirements. The Manager will ensure training programs are supported by lesson plans that conform to established standards and criteria. The Manager implements instructional capabilities to maximize testing and quality assurance in accordance with established DOE protocol and procedures. The Training Manager ensures that all work is executed in accordance with Integrated Safety Management System (ISMS) and the Integrated Safeguards and Security Management (ISSM) functions and principles.

RESPONSIBILITIES

• Represent Northern New Mexico Integrated Security management by providing oversight for all personnel and activities in the Training Department.
• Provide guidance, direction, and oversight for curriculum development, safeguards and security training program, range operations and protective force training.
• Forecast, plan, coordinate, and execute TRF-100, PFT-405 & TRF-200 courses as necessary to meet the organization’s end strength. Ensure the N2MIS Training Department maintains DOE National Training Center (NTC) site certification to conduct the classes listed above.
• Ensure the N2MIS Training Program maintains DOE NTC Training Approval Program (TAP) certification.
• Conduct inspections and assessments to ensure compliance with administrative requirements, and ensure accountability, security, and serviceability of weapons, munitions, equipment, ranges, and facilities in the Training Department. Report deficiencies appropriately and track repairs/maintenance until complete.
• Lead Training Department efforts in conducting the annual training needs assessment and in the development and approval of the annual training plan.
• Develop comprehensive training program to include all five phases of the Instructional System Design to meet the requirements of DOE, NNSA, LANL and N2MIS directives while simultaneously meeting the performance needs of the protective force mission.
• Coordinate employee schedules to ensure availability of appropriate training instructors and personnel to accomplish scheduled training activities while maintaining contractual direct productivity labor hour limits. Schedule protective force employees for required training collaboratively with the shift commanders and schedulers to ensure employees remain qualified and available for work.
• Collaborate with the Environmental Safety and Health Department to update & review the live fire range safety assessment in accordance with the Firearms Standard Operating Procedure.
• Ensure all Training Department personnel maintain minimum requirements to remain qualified in their assigned position and available to perform their duties.
• Ensure work is executed in accordance with Integrated Safety Management System (ISMS) and Integrated Safeguards and Security Management (ISSM) Core Functions and Guiding principles.

QUALIFICATIONS

Required Education and Experience:

• Work is performed onsite. Position is not remote.
• Associate degree from a recognized college or university in an appropriate discipline or the equivalent combination of academics, training or adequate military or law enforcement background experience
• Over 10 years’ experience in Operations, SWAT/SRT operations and/or training/instructor experience or equivalent combination of military/law enforcement.
• A minimum of 8 years of DOE armed security operations and/or operational managerial experience.
• Currently have, or be able to obtain and maintain, a Department of Energy Q level security clearance.
• Currently have or be able to obtain and maintain Human Reliability Program (HRP) certification.
• Ability to obtain and maintain a valid New Mexico driver’s license.
• Certified Training Director/Manager accredited program certificate or current experience as a Training Manager in a large military or security related company.
• Ability to successfully complete DOE, National Nuclear Security Administration (NNSA), Los Alamos National Laboratory (LANL) and Northern New Mexico Integrated Security (N2MIS) required training courses.
• Demonstrated leadership, oversight, and supervisory skills, project management skills, effective written, oral, and presentation skills, executive level communication skills and knowledge of DOE/NNSA training policies, requirements, and practices.

Desired Education and Experience (Considered a Plus):

• Bachelor or Master’s degree in a related discipline.
• Knowledge of performance evaluation programs
• In-depth knowledge of METL (Mission Essential Task List) and EMETL (Enterprise Mission Essential Task List) programs
• Leadership training

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Work is performed in an office setting and in the field in various conditions, including inclement weather.

PHYSICAL REQUIREMENTS:

Physical demands of this position vary from situation to situation and include the ability to lift up to 50 pounds occasionally and stand for up to 8 hours per day. Must have visual acuity to make general observations of facilities, structures or personnel. May be subject to hazards including firearms and moving vehicles. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. Must meet all physical and psychological standards required by the contract.