Customer Service Training Manager jobs in Scottsdale, AZ

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager in Training
  • Big Brand Tire & Service
  • Scottsdale, AZ FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strategy; giving you an opportunity to become a manager in our company.

    Responsibilities include:

    • Being a self-starter with strong work ethic and a high level of integrity.
    • Being detail oriented with the ability to manage multiple tasks.
    • Having excellent communicators with strong interpersonal skills.
    • Putting in the necessary amount of time in order to complete tasks and support performance execution.
    • Having knowledge of tires, tire related and mechanical services.

    Managers in Training must:

    • Possess a College degree and 1 year of management experience (shift manager for retail or service industry)
    • Or, 3 years of automotive experience with 1 year of management experience
    • Or, 3 years management experience (shift manager for retail or service industry)
    • Or, 2 years in a lead role or supervisory position
    • Be energetic, hard-working, and ethical
    • Understand and follow company strategies and policies
    • Possess a valid Driver's License and must be insurable under our automobile insurance.
    • Be physically able to lift 70 lbs. and endure continuous crouching, bending, and turning.

    Benefits:

    • Competitive hourly rates plus commission
    • Upon successful completion of the Manager in Training Program, salary can range from $55-$65k a year
    • Medical, dental, vision, life insurance, and accident Insurance available
    • Paid vacations and holidays
    • 401k plan with company match
    • Excellent career progression opportunities

    Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

  • 1 Month Ago

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Manager in Training
  • Big Brand Tire & Service
  • Casa Grande, AZ FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
  • 1 Month Ago

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Customer Service Rep / Agent in Training
  • Gebhardt Insurance Group
  • Casa Grande, AZ FULL_TIME
  • We are looking to add to our team. Must be able to pass a background and credit check. We will train and help you get your insurance license. Must have a great attitude, be a people person and be able...
  • 14 Days Ago

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Gilbert, AZ FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 28 Days Ago

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Representative, Customer Service & Dispatch
  • Service Champions Inc
  • Tempe, AZ FULL_TIME
  • At Scottsdale Air, we’ve been providing affordable, top-notch heating and AC services to residents in Arcadia, Phoenix, Scottsdale, Tempe, Paradise Valley, Carefree, Cave Creek, Fountain Hills, Chandl...
  • 19 Days Ago

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CSA - Customer Service Advisor
  • Matturro's Service & Repair LLC
  • Mesa, AZ FULL_TIME
  • Seeking CSA - Customer Service Advisor for our Mesa location. The CSA greets and communicates daily with customers on the status of their vehicle. The CSA also generates work orders by ascertaining se...
  • 20 Days Ago

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0 Customer Service Training Manager jobs found in Scottsdale, AZ area

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ASDOH - CCU Clinical Faculty - Assistant Professor, General Dentist (Full-Time)
  • Atsu Pa
  • Arizona City, AZ
  • ASDOH - CCU Clinical Faculty - Assistant Professor, General Dentist (Full-Time) Job Category : FacultyRequisition Number...
  • 4/23/2024 12:00:00 AM

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ASDOH - CCU Clinical Faculty - Assistant Professor, General Dentist (Full-Time)
  • Dentalprofessionals
  • Arizona City, AZ
  • A.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) invites applications for a part-time, exe...
  • 4/23/2024 12:00:00 AM

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Dealer Enrollment Coordinator
  • Global Lending Services LLC
  • Tempe, AZ
  • Dealer Enrollment Coordinator Summary Title:Dealer Enrollment CoordinatorID:3662Department:BuyingLocation:Tempe, AZDescr...
  • 4/22/2024 12:00:00 AM

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Certified Peer Coach (PRCOACH-10) (WED-SAT 9PM-8AM)
  • New Freedom Behavioral Health
  • Phoenix, AZ
  • Take our Culture Survey today, to help us identify the best fit in candidates for our Company and for the positions. Com...
  • 4/22/2024 12:00:00 AM

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HVAC Instructor
  • IEC - Mesa
  • Mesa, AZ
  • Job Description Job Description **Teaching experience not required if you are an expert in the field. We will train!** U...
  • 4/22/2024 12:00:00 AM

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Flight / Indoor Skydiving Instructor
  • iFLY
  • Scottsdale, AZ
  • Flight / Indoor Skydiving Instructor $18/hr starting guarantee and $1,000 Sign-On Bonus! Our mission is to deliver the d...
  • 4/21/2024 12:00:00 AM

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Early Childhood Education Assistant Teacher
  • Salt River Pima-Maricopa Indian Community
  • Scottsdale, AZ
  • Salary: $20.53 - $27.61 Hourly Location : Scottsdale, AZ Job Type: Full-Time Job Number: 300107-240130 Department: Educa...
  • 4/21/2024 12:00:00 AM

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Early Childhood Education Teacher
  • Salt River Pima-Maricopa Indian Community
  • Scottsdale, AZ
  • Salary: $52,032.00 - $69,960.00 Annually Location : Scottsdale, AZ Job Type: Full-Time Job Number: 300097-230906 Departm...
  • 4/21/2024 12:00:00 AM

The city is located in the Salt River Valley, or the "Valley of the Sun," in the northern reaches of the Sonoran Desert. Scottsdale, 31 miles long and 11.4 miles wide at its widest point, shares boundaries with many other municipalities and entities. On the west, Scottsdale is bordered by Phoenix, Paradise Valley, and unincorporated Maricopa County land. Carefree is located along the eastern boundary, as well as sharing Scottsdale's northern boundary with the Tonto National Forest. To the south Scottsdale is bordered by Tempe. The southern boundary is also occupied by the Salt River Pima-Maric...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$85,050 to $128,782
Scottsdale, Arizona area prices
were up 2.2% from a year ago

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