Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Locally owned cstore/casino company looking for a General Manager for one of our locations in Huron, SD.
Must be available any hour of a 7 day work week. Locations are open 365 days a year including all holidays. Must be able to lead team of hard working individuals who seek to provide excellent customer service including paperwork, money handling, hiring, training, merchandising, cleaning among other duties discussed at interview. Must be able to stand for long periods of time, lift up to 50 pounds, bend, climb, and walk at brisk pace to achieve daily duties. Great advancement opportunities, great pay with commission based bonus, 401k, health insurance, vacation among other benefits.
Come join our family today!