Customer Service Training Manager jobs in Wheeling, WV

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020


52 Customer Service Training Manager jobs found in Wheeling, WV area

Customer Service Representative
  • The Starter Group
  • Washington, PA
  • The Customer Service Team is the heart and soul at The Starter Group. As a Customer Service ... training, human resources, office manager, media, general, social services, sales manager ...
  • 4 hours ago

Production Supervisor-New Home Construction
  • Maronda Homes Inc.
  • Florence, OH
  • Reporting Relationship - Reports to the Production Manager and/or VP of Construction. Essential ... to customer service. We are continuously striving to improve the home building process by ...
  • 22 hours ago

IMMEDIATE HIRE! Appliance Repair Technician (987088BR)
  • Sears Home Services
  • Weirton, WV
  • Technicians will service basic and high-end home appliances at customer's residences. We strive to ... Ongoing certification and training on new technology Sears Holdings Corporation is a Patriot Award ...
  • yesterday

  • Dollar General
  • McMechen, WV
  • Provide proper training for employees; conduct performance evaluations; identify gaps for ... Provide superior customer service leadership. * Maintain a clean, well-organized store; facilitate ...
  • yesterday

Assistant Manager - Restaurant
  • Upper Ohio Valley Dairy Queen Group
  • Moundsville, WV
  • You will be responsible for providing customers with a memorable dining experience ... Oversee guest services and resolve issues * Ensure a high quality of ingredients and food ...
  • 2 days ago

Field Service Engineer - Switchgear and Controls Commissioning, Power Distr (19006)
  • RemX
  • Washington, PA
  • Are you able to work at customer sites up to 50% of the time in and out of the territory? We are ... Give technical product support and training * Work with project management to select and coordinate ...
  • 6 days ago

Make sure your resume ends up on top of the stack.
  • TopResume
  • West Virginia, WV
  • Does your resume stand out from the competition? Find out. Upload it for a free review from a trusted expert.
  • 2 years ago

Wheeling is a city in Ohio and Marshall counties in the U.S. state of West Virginia. Located almost entirely in Ohio County, of which it is the county seat, it lies along the Ohio River in the foothills of the Appalachian Mountains. Wheeling was originally a settlement in the British colony of Virginia and later an important city in the Commonwealth of Virginia. Wheeling was the first state capital of West Virginia. Due to its location along major transportation routes, including the Ohio River, National Road, and the B&O Railroad, Wheeling became a manufacturing center in the late nineteenth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$72,177 to $109,241
Wheeling, West Virginia area prices
were up 1.2% from a year ago

Customer Service Training Manager in Akron, OH
Assist CSRÆs in setting objectives, goals, performance standards, & expectations through a participative management style.
August 17, 2019
Communicate customer issues with terminal managers & facilitate efforts to resolve root cause of problems.
November 07, 2019
Create and implement an effective customer loyalty program.
November 07, 2019