Customer Service Training Manager jobs in West Virginia

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Morgantown, WV FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

    Join us-Where your Career is a Force for Good!

    Job Description:

    Why Choose Us?
    As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team,you have a direct impact on a meaningful mission, and you can help save lives every day.If you share our passion for helping people, join us in this excellent career opportunity.Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belongingthat empowers all team members.Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):

    When you join ourteamyou will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:

    WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

    • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
    • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
    • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

    Standard Schedule:

    • Full-Time variable schedule Monday-Friday
    • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights,and holidays.
    • Schedule is provided 2-3 week in advance

    Pay Information:

    • Starting rate $16.55

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

    • High school diploma or equivalent required
    • Customer service experience and effective verbal communication skills are required
    • A current, valid driver's license with good driving record is required.
    • Physical requirements may include the ability tolift upto 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
    • Basic computer skills are required. Must be proficient with Microsoft office applications.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

    • Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.)
    • Prior leadership experience


    BENEFITS FOR YOU:

    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

    • Medical, Dental Vision plans
    • Health Spending Accounts & Flexible Spending Accounts
    • PTO:Starting at 15 days a year; based on FLSA status and tenure
    • Holidays:11 paid holidays comprised of six core holidays and five floating holidays
    • 401K with match
    • Paid Family Leave
    • Employee Assistance
    • Disability and Insurance: Short Long Term
    • Service Awards and recognition

    Apply now! Joining our team will provide you with the opportunity to make a difference every day.

    The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Interested in Volunteering?

    Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

    Visit to learn more, including our most-needed volunteer positions.

    To view the EEOC Summary of Rights, click here: Summary of Rights

     

  • 24 Days Ago

U
Training Specialist
  • U.S. Fish and Wildlife Service
  • Shepherdstown, WV FULL_TIME
  • Summary This position is a Training Specialist, GS- 1712-11 / 12 working in Shepherdstown, West Virginia for the R9-National Conservation Training Center. This position is also open to the public unde...
  • 24 Days Ago

S
Customer Service Specialist
  • Service Experts - Teays Valley
  • Hurricane, WV FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 3 Days Ago

W
Customer Service Representative
  • Wheeling Linen Service, Inc.
  • Wheeling, WV FULL_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 18 Days Ago

C
Route Customer Service Manager
  • Compass Group Careers
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive ...
  • 21 Days Ago

T
Manager, Customer Service Rep
  • The Health Plan of West Virginia Inc
  • Wheeling, WV FULL_TIME
  • Responsible for monitoring, educating, assisting and managing the Commercial/ASO call center. Required: Previous call center/customer service experience. Self starter, detail oriented, ability to prio...
  • 28 Days Ago

U
Sr. Quality Assurance (QA) Specialist
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Support the Technical Services team with internal quality auditing. Verify Preventive Maintenance (PM) proc...
  • 3/29/2024 12:00:00 AM

U
Tech, Preventative Maintenance
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for executing predictive maintenance, analyzing results, creating reports and collaborating wit...
  • 3/29/2024 12:00:00 AM

U
Sr. Engineer, Ride & Show - Network Systems
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Provides subject matter expertise on one or more Ride and/or Show system disciplines, which includes but is...
  • 3/29/2024 12:00:00 AM

M
Inbound Residential Sales Representative
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Position: I nbound Residential Sales Representative Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/29/2024 12:00:00 AM

S
Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

R
ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

R
ASSISTANT MANAGER SERVICE/TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

A
Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/25/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$77,270 to $117,000

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019