Customer Solutions Team Leader jobs in the United States
Recently Added Customer Solutions Team Leader jobs
Customer Service Team Leader
- VentureTech Solutions
-
Plantation, FL
FULL_TIME
-
ARE YOU PASSIONATE ABOUT LEADING A TEAM,
AND DRIVING EXCELLENT CUSTOMER EXPERIENCES?
IF SO, WE WANT TO HEAR FROM YOU TODAY!
Position: Customer Service Team Lead (CSTL)
Compensation: $20/HR - Hourly Base Rate Bonus(es)
Benefits offered: 401k w/employer match, medical, vision, dental, disability/life,
paid holidays, paid time off (PTO), service time awards and more!
Location: On-Site / Plantation, FL 33313
Schedule: Mon-Fri 9A M – 6:00 PM / 1-day a week closing shift of 11 AM -8:30 PM TBD
About Us:
Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The CSTL will be responsible to help manage the day-to-day operations of the Plantation Campus, with a focus on the Customer Service Team, cancellation metrics, draft rates and client experience campaign(s). The CSTL will also be capable and available to receive and/or handle any escalation calls from our clients who have enrolled into our certified and compliant debt settlement program and may need some additional support, assisting them with their questions or needs. Industry experience is not required. Training is provided.
Bilingual preferred, not necessary.
Customer Service Site Manager Responsibilities:- Assists Director with managing, monitoring, coaching, developing, motivating, and mentoring representatives on campus, with a focus on Customer Service.
- Processes requests, prepares correspondence, and fulfills clients or creditors needs to ensure client satisfaction,
- Assists in resolving complex customer problems, and provides education for corrective actions and analysis,
- Work with vendor partners (Global / Fortress) to maintain client’s accounts,
- Provides efficient and courteous telephone service to client and creditor inquiries,
- Assumes responsibility for escalated issues and performance of team members,
- Determines proper processes and procedures for fulfilling internal/external client and creditor needs related to the settlement process,
- Provides coaching and instruction in a supportive fashion to the team pertaining to product knowledge, leadership/management development and skills-based training,
- Responsible for all disciplinary actions of the team, other than terminations,
- Responsible for disciplinary actions occurring while monitoring team members, or in the Director’s absence,
- Handles escalated calls and client/creditor issues, makes recommendations to upper management,
- Ensures complete and efficient client interactions,
- Identifies problem areas and works with the representative, manager and/or trainer to identify training opportunities,
- Creates a safe, positive and support environment for the learn,
- Researches, reviews, and investigates client and creditor documentation and client files,
- Relies on experience and decision-making skills to plan and accomplish goals,
- Performs a variety of complicated tasks while working under general supervision and able to work independently,
- Helps in the creation of training tools/training material and handbooks,
- Any other tasks as assigned by the upper management.
- Will be part of the interviewing and hiring process,
Customer Service Site Manager Required Skills:- Highschool diploma, general education degree or equivalent, and 3 years of related industry experience
- Previous experience credit and/or collections, financial, or call center environment,
- Able to communicate effectively both orally and in written form,
- Knowledge and use of PC Systems and MS Office applications is a must,
- Competency in a service organization environment,
- Ability to work independently,
- Self-motivated, willingness to constantly improve processes,
- Attention to detail and be able to multi-task and prioritize work on a daily basis,
- Strong knowledge of all operational processes and conflict resolution,
- Strong leadership skills,
- Demonstrates flexibility/adaptability,
- Possess excellent decision-making skills,
- Satisfactory attendance,
- Able to work in the office (This is not a work from home position),
- The ability to work a scheduled shift of 45 hours or more depending on tasks/projects and other assignments.
We provide an in-house training program. No experience necessary.
Job Type: Full-time
Pay: $20/HR Quarterly Bonus(s)
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Monday to Friday 9-6 PM
- Bonus(es)
- Spiff(s)
- Plantation, FL 333133: Reliably commute or planning to relocate before starting work (Required)
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Lighthouse Financial Solutions. - 1 Month Ago
Customer Service Representative II
- CBE Customer Solutions, Inc.
-
Remote, NY
FULL_TIME
- Job Description:The Customer Service Representative II will answer inbound telephone calls for the purpose of assisting borrowers in managing their student loans and answering all questions while adhe...
- 1 Month Ago
Training Specialist, Cell Therapy
- 10000789 - Manufacturing Team Leader
-
Gaithersburg, MD
FULL_TIME
- Introduction to roleJoin us at AstraZeneca as a Senior Training Specialist at our cell therapy facility in Rockville, Maryland, the newest addition to our global supply network. We aim to make a direc...
- 22 Days Ago
JM Shift Leader
- The Customer Center Management
-
Mohegan Lake, NY
FULL_TIME
- Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
- 7 Days Ago
JM Shift Leader
- The Customer Center Management
-
Yonkers, NY
FULL_TIME
- Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
- 13 Days Ago
Team leader
- Disability Solutions
-
Plano, TX
FULL_TIME
- Job Description Westat is currently seeking motivated individuals to work as team leaders on an important study providing comprehensive data about children's learning and development, transition into ...
- 14 Days Ago
Customer Solutions Team Leader jobs at Popular Companies
Automotive Digital Sales and Customer Experience Specialist
- Easterns Automotive Group
-
Sterling, VA
- Job Description Job Description Job Title: Digital Sales and Customer Experience Specialist Company: Easterns Automotive...
- 12/11/2024 12:00:00 AM
IAD Ramp Services Supervisor
- Swissport International AG
-
Sterling, VA
- Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation ser...
- 12/10/2024 12:00:00 AM
Customer Service Representative
- VERNON HEATING AND AIR CONDITIONING
-
Sterling, VA
- Job Description Job Description A fast-paced HVAC company in Dulles, VA is currently hiring for a full-time CSR/Service ...
- 12/10/2024 12:00:00 AM
Customer Care Team Leader
- Eagle Bancorp, Inc.
-
Bethesda, MD
- Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being ...
- 12/9/2024 12:00:00 AM
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Whole Foods Market, Inc.
-
Washington, DC
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
- 12/9/2024 12:00:00 AM
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
- Whole Foods Market
-
Gaithersburg, MD
- Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support th...
- 12/8/2024 12:00:00 AM
Warehouse Agent
- Expeditors
-
Sterling, VA
- Company Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Foun...
- 12/8/2024 12:00:00 AM
Customer Service Executive - Brazil
- Kaplan, Inc.
-
Washington, DC
- Job Title Customer Service Executive - Brazil Job Description Our Bogota office (Regional HQ for Latin America) is looki...
- 12/7/2024 12:00:00 AM
Income Estimation for Customer Solutions Team Leader jobs
$50,271 to $79,025