Customer Success Associate jobs in Bangor, ME

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Technical Customer Success Specialist
  • SITA Switzerland Sarl
  • Cherryfield, ME OTHER
  • Overview

    WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. 

    Ready to redefine air travel? The journey starts here, with you at SITA. 

     

    ABOUT THE ROLE & TEAM: At SITA we believe in putting the customer at the center of everything we do.One of the primary objectives of this role is to be trusted technical advisor to provide technical expertise and support customers achieve their business goals, objectives and outcomes.As a Technical Customer Success Specialist your goal will be to use your technical and product expertise to define and drive our clients’ overall technical strategy. Manage Customer specific technical design query’s and troubleshoot issues to maximize customer satisfaction by applying industry leading processes and procedures.

     

    What you will do:• Understand customer technical environment and proactively seek improvements and innovations in the services delivered by SITA to the assigned customer.• Act as the voice of the customer within SITA through periodic client health checks and technical integration audits. Making sure that Technical Support model, processes, and infrastructure is in place to deliver our contractual commitments.• Improve adoption by making sure that technical support model, processes, and infrastructure are in place to deliver our contractual commitments.• Collaborate closely with the Technical Support, Product and Engineering teams to deliver meaningful outcomes and increasing business value to our clients.• Act as the key technical contributor and Co-ordinate application troubleshooting with customers and/or internal resolver groups, ensuring the highest level of customer service is maintained to resolve the fault and incident within the prescribed SLA, when required.• Partner with the Client Success Manager to identify key technical strategies that will unlock opportunities to provide additional services to the customer.• Understand customer technical environment and drive Continual Service improvement. Proactively seek improvements and innovations in the services delivered by SITA to the assigned customer. Document, and manage all technical documentation.

    Qualifications

    Who you are: • Bachelors/University degree in related Technical field or equivalent work experience required • ITIL Foundation Certification • Overall 7 years of experience with 3 years of experience delivering technical solutions • 2 years of customer facing experience delivering IT services to internal or external customers • Minimum 3-5 years’ experience in the network, and application/system support domain.  • Must have dealt directly with external customers delivering to SLAs. • 2 years Air Transport Industry Experience(nice to have) • Experience interacting with product SMEs.  • Ideally should have experience with an IT solution

     

    WHAT WE OFFER:  SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year! 🙌🏽 Competitive benefits according to the local market 

    SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

  • Just Posted

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Customer Service Associate - Temporary
  • Walgreens
  • BAR HARBOR, ME TEMPORARY
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
  • 19 Days Ago

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Customer Service Associate - Temporary
  • Walgreens
  • BREWER, ME TEMPORARY
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
  • 19 Days Ago

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Pharmacy Customer Service Associate
  • Walgreens
  • BLUE HILL, ME OTHER
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In acc...
  • 20 Days Ago

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Customer Service Associate
  • Walgreens
  • LINCOLN, ME PART_TIME
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
  • 23 Days Ago

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PT Customer Service Associate
  • Hannaford
  • Ellsworth, ME FULL_TIME
  • Address: USA-ME-Ellsworth-225 High Street Suite 1 Store Code: Store 08123 Customer Service (7240980) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, a...
  • Just Posted

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0 Customer Success Associate jobs found in Bangor, ME area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Brewer, ME
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/29/2024 12:00:00 AM

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Full Time - Cashier - Closing
  • "Lowe's"
  • Brewer, ME
  • Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted S...
  • 3/29/2024 12:00:00 AM

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Customer Experience Supervisor I - Bangor Mall
  • J. C. Penney Company, Inc.
  • Bangor, ME
  • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activit...
  • 3/28/2024 12:00:00 AM

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Customer Experience Supervisor I - Bangor Mall
  • JCP
  • Bangor, ME
  • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activit...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • St Mary's Health System
  • Hampden, ME
  • JOB SUMMARY Patient Service Representatives# (PSRs) are responsible for performing a variety of daily office functions f...
  • 3/28/2024 12:00:00 AM

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#49792 - Patient Service Representative
  • Northern Light Health
  • Blue Hill, ME
  • Northern Light Blue Hill Hospital Department: Medical Staff Administration Position is located:Blue Hill Clinic Work Typ...
  • 3/28/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Blue Hill, ME
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/26/2024 12:00:00 AM

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Seasonal Customer Service Representative - Bangor Airport
  • Enterprise Holdings
  • Bangor, ME
  • Overview: Enterprise Mobility (Enterprise, National and Alamo) has an exciting opportunity for a Seasonal Customer Servi...
  • 3/25/2024 12:00:00 AM

Bangor is located at 44°48′N 68°48′W / 44.8°N 68.8°W / 44.8; -68.8. According to the United States Census Bureau, the city has a total area of 34.59 square miles (89.59 km2), of which 34.26 square miles (88.73 km2) is land and 0.33 square miles (0.85 km2) is water. A potential advantage that has always eluded exploitation is the city's location between the port city of Halifax, Nova Scotia, and the rest of Canada (as well as New York). As early as the 1870s, the city promoted a Halifax-to-New York railroad, via Bangor, as the quickest connection between North America and Europe (when combin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$51,221 to $65,514
Bangor, Maine area prices
were up 1.6% from a year ago

Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023