Customer Success Associate jobs in Beaumont, TX

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Associate Customer Success Representative Spanish Everyday Banking
  • WELLS FARGO BANK
  • China, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of . In this role you will: • Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone • Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations • Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives • Resolve customer issues in a friendly and courteous manner in both English and Spanish • Express empathy when helping our customers as you correct their issues • Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls • Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success! Testing: • A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications. • Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential. Compensation: • Starting rate $20.00 per hour Training and Schedule: • You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. • Training class starts on 4/15/2024 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. • We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. • Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Required Qualifications: • 6 months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • Bilingual speaking proficiency in Spanish/English Desired Qualifications: • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management • Basic Microsoft Office Skills • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Experience delivering results in a fast-paced, deadline driven environment • Excellent verbal, written, and interpersonal communication skills • Good attention to detail and accuracy skills • Ability to quickly learn business operations and processes Job Expectations: • Must be able to attend full duration of required training period. • Must take and pass required Spanish language assessment Work Location: • 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251 @RWF22 Posting End Date: *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    About the Company:
    WELLS FARGO BANK


    We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.



    Company Size:
    10,000 employees or more


    Industry:
    Financial Services


    Founded:
    1852


  • 1 Day Ago
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Associate Customer Success Representative (Proficiency required in Spanish/English)
  • WELLS FARGO BANK
  • China, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career ...
  • Just Posted
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Senior Manager/ Manager, Customer Success
  • Firework
  • China, TX FULL_TIME
  • Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and onlin...
  • 10 Days Ago
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Customer Success Representative (Spanish/English)
  • WELLS FARGO BANK
  • China, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career ...
  • 2 Months Ago
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Customer Success Representative (Proficiency required in Spanish/English)
  • WELLS FARGO BANK
  • China, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career ...
  • Just Posted
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Customer Success Representative - Spanish proficiency required
  • WELLS FARGO BANK
  • China, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career ...
  • 2 Months Ago
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0 Customer Success Associate jobs found in Beaumont, TX area

About Beaumont, Texas

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$54,196 to $69,318
Beaumont, Texas area prices
were up 1.2% from a year ago
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What does a Customer Success Associate do?

Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023