Customer Success Associate jobs in Boulder, CO

How good are you at communicating a big idea? How good are you at connecting with people you have literally just met? How good are you at answering a series of repetitive questions on a job posting without getting mad? Still here? Great!

Phoenix Haus might be the place for you! We want a Customer Success Associate who wants to foster and build relationships which can sell our mission of building communities through sustainable housing, and focused on springing everyone’s potential energy into kinetic energy. In other words, a healthy, fun, empowering place to live. Also, it is going to look pretty slick.

How do we accomplish this goal?

Phoenix Haus is a 'values-based' company - that means our organization is a living, breathing culture of shared core values, among all employees. That includes our owners, our production team and our office team. We do NOT rely on traditional practices that tend to be more machine-like, with rigid structures and alot of micro-managing.

We look for teammates that also agree with and exhibit the following values in their workplace:

These values allow us to have a rock solid foundation of which to grow from - and we are growing! And we need good, solid people to join our cause. Phoenix Haus is at the forefront of innovation when it comes to off-site, Passive House prefabricated structures. We (no joke) create the world's healthiest living spaces, that foster human connection, provide peaceful refuge and foster balanced and healthy lifestyles. People from all over the country, look to us, as the ones that will lead them into this new frontier of offsite fabrication.

Are you a problem solver? Are you a critical thinker? Can you adapt well to changing circumstances? Are you committed enough to put in that extra effort, when the team needs it? Will you take feedback and constantly search for the 'better way', so that the entire organization can grow?

As an Customer Success Associate, you will be responsible for cultivating and communicating to clients and leads, as well as educating and nurturing interested parties. One of your main objectives will be to cultivate and educate "Raving Fans!" that will spread the word about Phoenix Haus. If they actually are into raves, that’s different from what we are cultivating, but we’re cool with that too. Whatever brings joy!

If you are an outgoing people person who also has the focus and drive to communicate the mission of something truly new and exciting without making it seem “sales-y”, well, you’re awesome and we want to talk to you!

Full-time Employee Benefits & Rewards

• Full-time at Grand Junction facility
• 40-45 hrs/week, Monday - Friday
• Benefits include medical, dental, vision, 401k, PTO & holidays
• Raises based on performance, commission incentives
  • Starting Rate: $18-$22

Responsibilities

• Answer customers' questions about products, prices, availability, product uses.
• Recommend products to customers, based on customers' needs and interests.
• Maintains customer records by updating account information..
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Providing introductory information to new customers
• Provide customers with product samples and catalogs.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Prepare estimates, and bids that meet specific customer needs.
• Answer customer questions about goods or services.
• Contact current or potential customers to promote products or services.
• Distribute promotional literature or samples to customers.
• Explain technical product or service information to customers.
• Negotiate prices or other sales terms.
• Prepare sales or other contracts.
• Recommend products or services to customers.
• Send information, materials, or documentation.
• Study product information to acquire professional knowledge.
• Develop meaningful relationships with customers to encourage trust and loyalty

Requirements:

• Excellent organizational, time management, and follow-up skills
• Excellent verbal and written communications skills
• Experience working with CRMs and/or online client databases
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Self motivated, competitive, and driven to succeed
• Able to think on your feet, and juggle multiple tasks at one time
• Strong computer skills
• Enthusiastic with excellent people skills

Qualifications

• Proven customer service experience
• Previous experience in construction, remodeling, or similar field
• High school diploma
• Undergraduate degree preferred

Company Website: www.phoenixhaus.com

When: As soon as we can find you!

EEO Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status