Collaborate and communicate with key stakeholders, from our volunteers to our corporate partners to our engineers, with clarity, patience, respect, and simplicity in mind.
November 06, 2019
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
January 30, 2020
Demonstrate a commitment and proficiency around Master Data Management and the ability to manage customer files to insure quality results during processing.
March 05, 2020
Develop an understanding of and become proficient with the use of various FSE Content Management products, specifically including the ability to manage and update content with our tools.
March 08, 2020
Attend on-site client service meetings, employee orientation meetings and health fairs.
March 08, 2020
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 18, 2020
Meet and exceed quarterly team initiatives and objectives.
March 22, 2020
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
March 23, 2020
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied.
March 30, 2020
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
April 05, 2020