Customer Success Associate jobs in Lexington, KY

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Customer Success Agent
  • Sky Systemz
  • Lexington, KY FULL_TIME
  • Introduction:

     

    Sky Systemz is a different kind of financial technology company at its core. We listen to our customers, we absorb feedback, and based on their wants we further develop our payment software and add new features. Currently, we are developing a next generation payment platform and neobanking service. Our mission is to build software solutions that solve big problems for business verticals that have been overlooked by out of the box business software products—helping our customers grow, save money, and operate more efficiently.


    Role:

     

    Customer Success Agent


    ● Perform various test cases on in-development software

    ● Provide support and troubleshoot customers problems as they arise

    ● Organize and keep track of support tickets

    ● Assist with product installations when needed

    ● Utilize all of the software the Dev/Support team currently uses

            1. RingCentral

            2. Slack

            3. Google Drive

            4. Jira

            5. Confluence


    ● Assist Account Managers showcasing software

    ● Communicate with Director of Client Services daily

    ● Weekend support shift flexibility

    ● Any and all daily tasks presented by Director of Client Services


    Job Type: Full-time


    Offered Benefits:


    • Dental insurance
    • Health insurance
    • Life insurance
    • Vision insurance
    • PTO
    • Gym Discount


    Schedule:

     

    • 8 hour shift (30 minute lunch)
    • Monday thru Friday
      • 8:00 am to 4:00 pm
        • 9:00 am to 5:00 pm

       

      *Exact schedules may be subject to change as necessary*

       

      Education:


      • High school or equivalent (Preferred)


      Experience:


      • Customer Support: 2 years (Preferred)
    • 1 Day Ago

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    Hardware Customer Success Engineer
    • Lexmark International Inc
    • Lexington, KY FULL_TIME
    • The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments.The ideal cand...
    • 5 Days Ago

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    Customer Success Manager
    • NetGain Technologies, LLC
    • Lexington, KY FULL_TIME
    • About Us: NetGain Technologies has been a trailblazer in IT services and solutions since 1984. Our commitment is simple – we provide end-to-end technology services to ensure our local business communi...
    • 15 Days Ago

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    Associate Director of Student Success and Transition
    • Berea College
    • Berea, KY FULL_TIME
    • Associate Director of Student Success and Transition Summary: In collaboration with the Provost, plan organize and implement programs and initiatives related to student success. Provides leadership to...
    • Just Posted

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    Surgical Neurophysiologist
    • SpecialtyCare Associate Referral Program
    • Lexington, KY FULL_TIME
    • Passionate, driven people dedicated to making a difference in healthcare. SpecialtyCare continues to grow and we’d like you to grow with us. We are the industry leader in intraoperative neuromonitorin...
    • 1 Month Ago

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    Intuit Customer Services Associate
    • Foundever
    • Booneville, KY FULL_TIME
    • Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
    • 18 Days Ago

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    0 Customer Success Associate jobs found in Lexington, KY area

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    CLUB Membership Manager
    • Cabela's
    • Lexington, KY
    • **_POSITION SUMMARY:_** This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique positio...
    • 3/28/2024 12:00:00 AM

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    FT Customer Care Associate (Work From Home)>
    • Loxo
    • Lexington, KY
    • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $60K per year / Healthcare, dental & vision / PTO / 401k - ...
    • 3/27/2024 12:00:00 AM

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    Retail Loss Prevention Customer Service Associate
    • TJX Companies, Inc.
    • Lexington, KY
    • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
    • 3/27/2024 12:00:00 AM

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    Bilingual Healthcare Customer Service Representative - ORL
    • Cs Llc
    • Lexington, KY
    • **Credit Solutions** of **Lexington, KY** is seeking to hire a **full-time Bilingual/Spanish speaking Customer Service R...
    • 3/27/2024 12:00:00 AM

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    Part Time Cross Utilized Customer Service Agent -Blue Grass Airport - (LEX) Lexington, KY
    • United Ground Express
    • Lexington, KY
    • Job Description - Part Time Cross Utilized Customer Service Agent -Blue Grass Airport - (LEX) Lexington, KY (LEX00000031...
    • 3/27/2024 12:00:00 AM

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    Part Time Cross-utilized Customer Service Agent -Blue Grass Airport - (LEX) Lexington, KY
    • United Ground Express
    • Lexington, KY
    • Job Description - Part Time Cross-utilized Customer Service Agent -Blue Grass Airport - (LEX) Lexington, KY (LEX00000031...
    • 3/27/2024 12:00:00 AM

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    Healthcare Customer Service Representative - CHARELSTON
    • Cs Llc
    • Lexington, KY
    • **Credit Solutions** of **Lexington, KY** is seeking to hire a **full-time Customer Service Representative** to assist p...
    • 3/27/2024 12:00:00 AM

    A
    CSR - Work From Home - Great Benefits
    • American Income Life Insurance Company
    • Lexington, KY
    • (DUE TO COVID-19 IN EFFORT TO EMBRACE SOCIAL DISTANCING THE COMPANY OVERVIEW WILL BE CONDUCTED ONLINE VIA ZOOM) We are l...
    • 3/24/2024 12:00:00 AM

    Lexington, consolidated with Fayette County and often denoted as Lexington-Fayette, is the second-largest city in Kentucky and the 60th-largest city in the United States. By land area, Lexington is the 28th largest city in the United States. Known as the "Horse Capital of the World," it is the heart of the state's Bluegrass region. It has a nonpartisan mayor-council form of government, with 12 council districts and three members elected at large, with the highest vote-getter designated vice mayor. In the 2017 U.S. Census Estimate, the city's population was 321,959, anchoring a metropolitan are...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Customer Success Associate jobs
    $52,556 to $67,221
    Lexington, Kentucky area prices
    were up 1.2% from a year ago

    Customer Success Associate
    Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
    August 07, 2022
    Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
    January 24, 2023
    Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
    March 03, 2023
    Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
    March 16, 2023
    Attend on-site client service meetings, employee orientation meetings and health fairs.
    May 18, 2023