Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
November 19, 2021
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
September 30, 2021
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
July 04, 2021
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
July 02, 2021
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 14, 2021