Customer Success Associate jobs in Murfreesboro, TN

Job Purpose

To oversee and coordinate customer service for a mill and a customer distribution center (CDC).

We’d love to meet you if... 
… you’re energized by big challenges and creating a plan to meet the challenge 
… you enjoy working with others to deliver great work 
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Manage LP inventory at a CDC; including purchasing & inventory rotation
• Develop and maintain positive customer relationships; respond to and resolve customer concerns and complaints
• Coordinate shipping and delivery of materials, including negotiating and quoting shipping rates
• Oversee inventory, including forecasting, analyzing trends, receiving/shipping, coordinating movement between mills and distribution centers, reporting, and paperwork
• Prepare, enter, update and change sales orders
• Work with customers on orders, shipping, invoicing, and technical service. May include calling customers to solicit orders
• Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
• Prepare reports for business transactions

What do I need to be successful?

• 2 - 3 years’ demonstrated sales or customer service experience
• Experience with forest products or manufacturing industry desirable
• Or any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Ability to accurately forecast inventory requirements according to historical demand and business forecasts.
• Knowledge of basic accounting and bookkeeping methods
• Thorough knowledge of LP products
• Thorough knowledge of inventory management
• Knowledge of shipping and transportation methods and rates.

Education

• Associates’ or Bachelors’ degree in Business Administration or related field preferred\

Work Environment

• Hybrid: Office/Remote work