Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
October 13, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
July 19, 2022
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 28, 2022
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
May 17, 2022
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
April 24, 2022