Customer Success Associate jobs in Portland, OR

About Us

CTL, headquartered in Beaverton, Oregon, since 1989, is a Chromebook, Chromebook Tablet, and Chromebox manufacturer. We are a Google Education Premier Partner, and our products have been recognized as some of the top-rated Chrome devices in the market. Our international successes include recognition from CRN as one of the leading EdTech solutions providers in the US and Europe. At the same time, nationally, we’ve been recognized by Inc. Magazine as one of the fastest-growing companies in the US. More locally, we were recently named in the list of “Best and Brightest Companies to Work For” in the Pacific Northwest. 

We are currently seeking a Customer Success Associate to join our growing team. The purpose of the Customer Success Associate is to enable revenue growth by:

1. Providing exceptional proactive customer service through multiple customer interface channels.
2. Providing administrative functions as a member of the Online Customer Success team.
3. Providing administrative support to the sales team. 

Responsibilities and Duties

Online Customer Success Responsilities:

• Provide customer support with web sales orders, responding to customer inquiries, communicating inventory delays, and troubleshooting misc. order issues as needed.
• Responsible for ensuring all web sale orders are entered into the company’s ERP (Sage) accurately and promptly. 
• Manage customer inquiries, including web sale tickets, quotes, P.O.’s, and leads, forwarding to the appropriate department/individual, or gathering more information as needed.
• Act as the point of contact for all customer service calls relating to order status inquiries and troubleshoot order status issues as needed.
• Successfully manage conversations with customers (via online chat, email, phone) assisting customers with processing payments, tracking orders, and assisting with other misc. issues and inquiries as needed.
• Responsible for providing backup support to the sales team during absences, taking customer calls, responding to emails, and entering orders.
• Responsible for gathering accurate data for weekly web meetings, presenting web analytics, order status updates, and web management details to the executive team.
• Provide ongoing support to the marketing department, assisting with the Buy & Try program and order processing.
• Responsible for providing customer and order support to the sales team as directed by management
• Provide ongoing support with misc. projects, including but not limited to, Shopify admin web maintenance support, and overseeing new product demos.
• Responsible for supporting other departments with special projects as needed. 
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Qualifications and Skills

• Prior experience in customer success /customer service and/or sales support admin capacity in a similar role.
• Demonstrated ability to provide excellent customer service in a sales environment.
• Exceptional time management skills with the ability to multi-task and shift focus quickly.
• Strong attention to detail and accuracy with data entry. 
• CRM experience (Salesforce preferred). 
• eCommerce store admin experience (Shopify preferred).

Additional Company Details

Perks:

• Competitive wages.
• Work-life balance.
• Comprehensive health insurance options include medical, dental, vision, short and long-term disability, and company-supported basic life insurance.
• Generous paid vacation (PTO) and paid holiday package.
• 401K with generous employer matching and 100% vesting in 3 years.
• Flexible Spending Account (FSA) plan with company contribution.
• Business casual to casual dress code in the office. 
• Employee discounts on CTL products.
• Free parking on-site, free electric vehicle charging, cell phone subsidy, dog-friendly office, free snacks, and sparkling water.

Schedule:

• Position type: This is a full-time position on-site at our Beaverton location, and hours of work and days are Monday through Friday, 8 a.m. to 5 p.m.
• Travel: None
• This position operates in a professional office environment, but our dress code is casual to business casual.