Customer Success Associate jobs in Portsmouth, NH

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

Role: Vendor Success Operations Associate

As a Vendor Success Operations Associate, you are responsible for providing support to the Paymode-X Vendor Enablement team by managing non-calling tasks and activities. This role is designed to maximize efficiency and effectiveness to drive Vendor enrollment. Roles include being accountable for accuracy in validating information, discrepancy issue/resolution & meeting critical deadlines and performance goals.

This candidate will be intimately familiar with the Vendor enrollment process, working closely with internal client services teams, and supporting systems including Salesforce, SharePoint, and Paymode-X.

How you’ll contribute:

• Focus on both customer satisfaction and continuous seeking out of new opportunities to expand customer relationships
• Achieve and maintain proficiency with the capabilities of Bottomline’s software-as-a-service applications, as well as corresponding system and software changes
• Assess and validate information through multiple processes which include some outbound calling, email, and online data research
• Utilize time management skills for match resolution
• Look for opportunities to improve process efficiency
• Ability to work in a fast-paced team environment
• Active participation and adherence to Bottomline’s C1 Customer Service program
• Provides support to management by providing internal reporting regarding Vendor Enablement and Retention
• Assists in developing and documenting new/modified processes and standards as the business and products evolve
• Works collaboratively with internal teams to determine outreach and matching opportunities
• Vendor Rescind tracking and processing
• Supports creation and delivery of enrollment and ad hoc reporting
• Perform Research and maintenance of sales lead population
• Fielding internal requests from enrollment team
• Perform contact look up/data entry

What will make you successful:

• 1 year of experience in a research/analyst role is preferred
• Excels in fast-paced team environment while juggling multiple priorities
• Exhibits creative thinking skills and seeks out problem resolution
• Exceptional attention to detail and organizational skills
• Strong written, oral communication, and interpersonal skills
• The ability to work independently as well as part of the team
• Must be a self-starter
• Sense of urgency to drive and meet goals
• Proficient with Microsoft Excel, including ability to perform V-look ups, formulas, chart creation, picklist, and data manipulation.
• Team player, resourceful, flexible

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.