Customer Success Associate jobs in Raleigh, NC

G
Customer Success Associate
  • Guidebook
  • Raleigh, NC FULL_TIME
  • ABOUT GUIDEBOOK:

    Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps with no technical skills required.

    Thousands of organizations across the globe use Guidebook to create mobile applications for events, university campus open houses, venue guides, onboarding for associations, corporate trainings, and so much more. These apps help people stay organized, connect with their peers, and access more information - but it doesn’t stop there.

    Guidebook connects people with the resources they need to get the most out of their experience - in person and virtually. Our driven team aims to empower people of all skill levels to create intuitive and engaging mobile apps – and, we believe we can accomplish that while highly valuing balance, togetherness, and fun!


    ABOUT THE JOB:

    Customer Success Associates (CSAs) are the resident Guidebook experts, responsible for thoroughly understanding our apps and content management system, providing expert professional services (data entry and consultation), and applying that knowledge towards our customers’ success. We’re looking for people with a proven mix of customer success and technical support skills, who are passionate about keeping clients happy and making sure they have the best service experience of their lives.

    To help support our clients around the country, this position requires working on Eastern Standard Time (9 am - 5 pm EST).


    WITHIN 3 MONTHS, YOU’LL:

    • Achieve a working knowledge of our Builder Content Management System (CMS) and app submission process.

    • Own the support process by answering questions via email, live chat and phones.

    • Collaborate with clients to build incredible content into their apps, and aid in app submission to the Apple and Google Play stores.

    • Help fellow Guidebookers find answers to their technical questions

    WITHIN 6 MONTHS, YOU’LL:

    • Achieve mastery of our Builder CMS and app submission process.

    • Become an expert at supporting our clients via email, live chat, and phone.

    • Continue to own the success process by collaborating with clients to build content into their apps, and aid in app submission to the Apple and Google Play store

    • Write and update technical articles and documents on best practices for usage of our products

    • Analyze customer feedback to create standards for continuous process optimization

    • Work closely with Guidebookers on the Account Management team, to share best practices and ensure clients are maximizing their subscriptions.

    WITHIN 12 MONTHS, YOU’LL:

    • Represent Guidebook at trade shows, conferences, and other events

    • Work closely with cross-functional teams to support high-profile client deployments and partnerships.

    • Research new verticals and generate ideas for expanding Guidebook in different opportunities, including higher education, community centers, and personal events

    • Develop product feature specifications in collaboration with the Product and Marketing teams

    • Interview and hire candidates for the Customer Success team

    • Work to make the rest of your team better because they should be making you better too!


    OTHER CHARACTERISTICS OF THE IDEAL CANDIDATE:

    • Excellent time management and multi-tasking skills

    • Attention to detail and strong organizational skills

    • Ability to work in a high-energy environment; team player

    • Demonstrated problem-solving capability and desire to constantly improve our system

    • Positive and energetic phone skills, excellent listening skills, and strong writing skills

    • Highly proficient with standard corporate productivity tools (email, Microsoft Office, especially Excel)

    • Hardworking, self-motivated, and intelligent

    • Fun to be around. Someone who adds to our dynamic team

    • Willingness to work flexible hours, such as weekends


    PERKS:

    • 100% paid benefits: medical, dental, and vision

    • Short term and long term disability

    • Unlimited vacation time

    • 401k program with matching benefit

    • Stock options

    • A company culture built on balance, community, and shared success

    • MacBook and accessories to make you comfortable working from home

    • Flexibility to work from our downtown Raleigh, North Carolina office – or fully remote.


    EQUAL OPPORTUNITY EMPLOYER:

    At Guidebook, we're committed to cultivating an inclusive work environment for everyone – and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

    If you want to help our team do amazing things, then we want to hear from you! Please send us a cover letter and resume.


    COMPENSATION:

    A reasonable estimate of the salary for this role is $43,000-48,000 annually, plus an annual variable component up to $2,000, depending on relevant experience.

  • 9 Days Ago

S
Customer Success Renewal Specialist
  • SAS
  • Cary, NC OTHER
  • Customer Success Renewal Specialist, US Remote Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intellig...
  • 22 Days Ago

M
Customer Success Manager
  • Make
  • Raleigh, NC FULL_TIME
  • Customer Success Manager - Americas We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Raleigh. Core Mission As...
  • 22 Days Ago

J
Customer Success Manager
  • JDXpert
  • Raleigh, NC FULL_TIME
  • At JDXpert, we are on a mission to redefine the way organizations manage job descriptions. We not only deliver a fantastic product, but we are also an experienced and enthusiastic team dedicated to he...
  • 24 Days Ago

C
Senior Customer Success Manager
  • commercetools
  • Durham, NC FULL_TIME
  • At commercetools, we are: Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sideline...
  • 24 Days Ago

C
Customer Success Advocate
  • Carrier Enterprise LLC
  • Raleigh, NC FULL_TIME
  • 1711 Corporation Parkway, Raleigh, North Carolina 276041505 Valwood Parkway, Carrollton, Texas 75006The Customer Success Advocate is a key member of the company's growth initiative to enhance CE custo...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Success Associate jobs found in Raleigh, NC area

K
Client Service Associate
  • Kestra Financial Independent Advisor
  • Raleigh, NC
  • Who We are: Cunningham Financial, a growing financial planning firm, is seeking a Client Service Associate to assist us ...
  • 3/28/2024 12:00:00 AM

Z
Global Customer Services - Operations Support Raleigh, NC Customer Services
  • Zscaler, Inc.
  • Raleigh, NC
  • **Global Customer Services - Operations Support** * Raleigh, NC, USA * Employees can work remotely * Full-time * Departm...
  • 3/28/2024 12:00:00 AM

F
SBA Business Support Specialist II
  • First Citizens
  • Raleigh, NC
  • **SBA Business Support Specialist II** CAROUSEL_PARAGRAPH * 10951 * 100 East Tryon Road * Raleigh, North Carolina * CRED...
  • 3/28/2024 12:00:00 AM

V
***Client Service Advisor | Remote in Utah***
  • Vaco
  • Raleigh, NC
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

P
Client Services Associate June 2024 Start
  • proSapient
  • Raleigh, NC
  • Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to inves...
  • 3/27/2024 12:00:00 AM

S
Client Services Associate
  • SPS North America, Inc
  • Durham, NC
  • Job Details Level Entry Job Location CIRTP 9R - Durham, NC Position Type Full Time Job Category Customer Service Descrip...
  • 3/26/2024 12:00:00 AM

N
Client Service Associate (Remote)
  • N&A Enterprises and Solutions
  • Raleigh, NC
  • A client Service Associate is responsible for managing and maintaining relationships with travel clients, ensuring their...
  • 3/26/2024 12:00:00 AM

L
Site Operations Leader
  • Legacy Executive Search, LLC.
  • Raleigh, NC
  • The Site Operations Leader focuses on delivering the highest level of service operations to become the best-in-class in ...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$54,630 to $69,874
Raleigh, North Carolina area prices
were up 1.5% from a year ago

Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023