Customer Success Associate jobs in Saint Louis, MO

Company Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Primary Job Function: The CSR-Claims is responsible for the initial set-up and ongoing processing of automotive F&I-related claims filed by covered contract-holders with our company. This includes both processing inbound faxes/emails and receiving inbound phone calls on new and pending claims.

Job Responsibilities / Tasks include:

• Processing new claim setups within established company procedures and guidelines

• Interacting and communicating directly with claimants via phone and email

• Evaluating and settling up claim files

• Indexing and attaching inbound correspondence/documentation

• Working pro-actively and cohesively as a member of the claims team

• Attending training seminars and/or continuing education

• Maintaining high customer service requirements and productivity standards

• Working with management on specific issues as requested

Benefits:

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspaces
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 2 months)
• 401K Retirement Plan (100% company match up to 4% of income with immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, FSA, Short Term Disability and Supplemental Life Insurance Plans