Customer Success Associate jobs in Savannah, GA

Company Overview

Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US. At many of the Plastic Express sites, we also handle some Non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 190 trucks, with approximately 227 trailers performing full bulk truck distribution business. Plastic Express is headquartered in City of Industry, CA and has over 500 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.

Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• College degree preferred  
• 5 years experience as customer service in the transportation industry preferred
• Professional, friendly phone presence
• Possess a high level of proficiency in Word, Excel and Outlook
• Ability to multitask, prioritize and work under stress
• Highest quality written and verbal communication skills
• Type 40 wpm with 100% accuracy
• Knowledge of bulk commodities industry rates and terms a plus
• Willingness to be cross-trained in other departments

Job Summary: 

The Customer Service Supervisor is responsible for the overall direction, coordination, and evaluation of customers and staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include overseeing and assessing customer service staff activities, strategizing and monitoring daily activities of customer service operation, training, investigating and solving customer complaints, maintaining documentation pertaining to customer service, appraising work performance, and performing additional duties where as needed.

This position will build a strong relationship with customers while enforcing new and existing policy and procedures to accomplish desired results. Demonstrate clear and organized communication. Will play a collaborative role in growing and implementing new and existing standards and processes working alongside customers. Will maintain documentation such as correspondence and operational records. 

Tasks:

• Communicate with customers via telephone, email and other like forms of communication.
• Provide staff with assistance in performing difficult or complicated duties.
• Plan and prepare work schedules, and assign employees to specific duties.
• Coordinate structured meetings as needed.
• Implement monthly inventory cycle counts as required.

Work Activities:

• Establishing and Maintaining Interpersonal Relationships
• Communicating with Persons Outside Organization
• Communicating with Supervisors, Peers, or Subordinates
• Resolving Conflicts and Negotiating with Others
• Strategizing & Influencing Others
• Gathering Facts and Information
• Interacting with Computers
• Guiding, Directing, and Motivating Subordinates
• Coordinating the Work and Activities of Others

Detailed Work Activities:

• Answer customer questions about inventory and/or services.
• Assign duties or work schedules to employees.
• Contact current or potential customers to promote products or services.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.

Work Content:

Physical Demands

• The employee occasionally Stands; Walks; The employee frequently reaches with hands and arms; the employee regularly Sits; Uses hands to finger, handle bulky objects, and lifts on occasion.

Lifts Weight or Exerts Force Work Environment

• The employee occasionally lifts up to 10 pounds.

Vision

• Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus.

Work Environment

• The employee occasionally Works near moving mechanical parts; Fumes or airborne particles.

Skills:

Basic Skills

• Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Speaking

Talking to others to convey information effectively.

• Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Social Skills

• Negotiation

Bringing others together and trying to reconcile differences.

• Instructing

Teaching others how to do something.

Complex Problem Solving Skills

• Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills

• Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

• Time Management

Managing one's own time and the time of others.

Desktop Computer Skills

• Databases

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

• Internet

Using a computer application to create, manipulate, edit, and show virtual slide presentations.

• Navigation

Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

• Spreadsheets

Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

• Word Processing

Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Knowledge:

Required

• English Language
• Administration
• Customer and Personal Service

Preferred

• Sales and Marketing
• Personnel and Human Resources

Tools:

• Mobile phones

Technology:

• Customer relationship management CRM software
• Internet browser software

Position Type/Expected Hours of Work:

• This is a full-time position. Days of work are Monday through Friday.

Benefits and Perks

• Family health benefit packages
• Vacation pay after a year
• Holiday pay
• Company matching 401k retirement program, after a year

Duties and responsibilities may be added, deleted and or changed at any time at the discretion of Plastic Express management.

Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition.

If you have an interest in working at Plastic Express, please forward your resume including a brief work history.