Customer Success Associate jobs in Wilmington, NC

Full Job Description

The Position:

Monarch Roofing is growing, and we are looking to hire on Customer Success members to join our team!

They will be responsible for working with the sales team on customer acquisition and ensuring the best customer experience before, during, and after jobs are completed. This includes increasing sales, generating leads for the Sales Department, and following up on leads.

Previous inside sales and customer service experience is strongly preferred.

This position will report to Monarch Roofing office at : 311 Judges Road. Wilmington, NC

Hours will be Monday – Friday, 7:00am – 4:30pm or until; Evenings and Saturdays flexible for communication related to customer acquisition and team building.

Essential Job Duties:

• Increases sales by developing product knowledge and explaining proposals to customers over the phone or via in office ZOOM presentations.
• As part of a team, creates the best environment to close as many deals as possible with integrity.
• Coordinates communications, including answering incoming calls, responding to emails and interfacing with clients via email and other applications.
• Keeps log of all leads in cloud based applications, CRM and sales books;
• Helps homeowner get what they deserve, the best.
• Uphold a strict level of confidentiality, professionalism and ethics.
• Schedules appointment between the customer and Project Manager and updates the calendar of assigned Project Managers.
• Assist project manager with requests/needs while they are in the field.
• Helps customers before during and after projects are completed.
• Coordinates contract changes with the Estimating Department when needed.

The Company:

Monarch Roofing is the leading provider of roofing solutions to Commercial and Residential property owners. We take pride in installing the best roofing systems, offering the best protection available and specific to our local area. Our roofing systems are proven to lower long term costs and increase curb appeal. We specialize in all roofing aspects including Metal, Tile, Shingles and Low Slope Roofs. Monarch Roofing is Certified with all products used including (but not limited) to: GAF Master Elite, GAF Master Commercial, Duro-Last Installer, GACO.

We are rapidly growing in the Wilmington area and looking for high-caliber candidates to join our winning team and bring with them their unique skills and experiences.

Do You Have What It Takes?

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wilmington, NC 28403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person