Customer Success Coordinator jobs in Altoona, PA

Fluid Conservation Systems (FCS) is the North American industry leader in drinking water network leak detection and advanced monitoring systems. Our new products include alarms for overflows, level changes and backups in wastewater systems.

FCS designs and manufactures IoT equipment for water and wastewater networks to produce some of the world's most advanced, accurate, and easy to use monitoring solutions. Their goal is to reduce drinking water loss across the globe.

FCS is proudly a Halma company. Halma is a global group of life-saving technology companies and was named one of Britain’s Most Admired Companies.

Those who join the FCS team will have access to a competitive benefits package through Halma that includes options for medical, dental, vision, 401(k), paid vacation time and much more!

Career Opportunity

We are searching for a reliable Customer Service Coordinator to support the Customer Service Manager and maintain receiving, warehouse and distribution operations.

Key Responsibilities:

Customer Service Responsibilities:

• Maintaining a positive, empathetic, and professional attitude always.
• Responding to customer service inquires and issues in a timely manner.
• Processing orders, forms, applications, and requests.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals.
• Knowing our products inside and out to answer customer questions.
• Maintaining accurate records and documenting customer service activities.
• Ensure customer satisfaction and provide professional customer support.

Receiving

• Receive incoming shipments
• Check in stock from HWM, stock from U.S. vendors and supplies
• Work alongside the Administrative Coordinator to ensure stock is entered into Access Dimensions when received
• Unpack stock, count good received and provide delivery tickets to Administrative Coordinator for check against PO and order confirmation
• Communicate any missing stock to Sales Office Manager
• Work with Service Administrator to unpack and clean all repair equipment if necessary
• Log service items on designated spreadsheet
• Assist Service Administrator with assigning RMAs to items returning to FCS for service

Shipping

• Prepare all items to be shipped, ensuring equipment has been tested by technicians before shipping to the customer
• Prepare all shipping documents
• Record all serial numbers for new sales on delivery notes and designated spreadsheet
• Manage the tracking information for shipments and email to customers
• Enter shipping information into UPS Worldship program and ensure proper labels and documents are attached for each shipment
• Print all delivery note documentation through Access Dimensions to be sent with shipment
• Provide extra copies for Administrative Coordinator or Office Manager for invoicing and filing
• Coordinate each morning with Technicians and Service Administrator to determine what will ship that day
• Meet each week with Sales Office Manager and Administrative Coordinator to manage inventory and stock
• Assist in shipping equipment and display to trade shows.
• Process end of day report each day for UPS

Miscellaneous

• Keep warehouse clean by breaking down boxes daily and taking all trash to the dumpster. Make sure shelves are organized and all inventory can be clearly viewed with proper labeling and bins.
• Keep inventory organized and make sure it can be clearly viewed with proper bins and labeling
• Pick up local inventory as needed from local suppliers
• Improve organization and functionality of warehouse on a continual basis
• Pursue other opportunities in other departments during downtime, be eager to cross-train

Educational and Workforce Experience Required

• High school diploma
• Dangerous goods training required
• Experience with shipping software: UPS, Fed Ex programs
• Microsoft Office Proficiency
• Good customer service and phone skills
• Strong work ethic
• Able to lift over 30 lbs

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person