Customer Success Coordinator jobs in District of Columbia
Recently Added Customer Success Coordinator jobs
Federal Customer Success Manager
- Confluent
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Washington, DC
FULL_TIME
-
Description
Position at Confluent Federal LLCWith Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.
One Confluent. One team. One Data Streaming Platform.
Data Connects Us.
About the Role:The Federal Customer Success Manager (CSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector accounts. CSMs at Confluent are high-touch CSMs who join the customer account teams to partner with customers long-term to track customer health, conduct success planning, provide thought leadership and actionable recommendations to customers, and be the voice of the customer within Confluent. The actions of the Federal CSM will improve the customer experience and the health of the Public Sector install base.
What You Will Do:Meet/exceed quarterly retention targets by proactively engaging with the account portfolio and ensuring renewal activities are completed along with the sales team.
- Proactively identify areas of account risk and work with Confluent resources to mitigate.
- Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts.
- Facilitate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.
- Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluentâs solutions.
- Promote the use of Confluent features and technology.
- Deliver onsite and remote presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment.
- Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products.
Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent.
What You Will Bring:Excellent communication and presentation skills
- Excellent interpersonal skills with a customer-centric attitude; ability to deal with critical customer situations
- A Public Sector, mission-oriented focus
- Love for work in a fast growing and dynamic environment and ability to keep pace with constant change
- Ability (and willingness) to travel up to 25% of the time to client engagements
- Proficient English speaking and writing skills are a must
US DoD Security clearance, or the ability to obtain
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $121,300- $142,560, a competitive equity package and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. .
Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
#LI-Remote - 17 Days Ago
RVP Customer Success
- Diligent Corporation
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Washington, DC
FULL_TIME
- Position Overview: We are seeking a passionate and experienced customer obsessed leader to lead the Customer Success team in our Americas region. As a RVP of Customer Success, you will play a pivotal ...
- 19 Days Ago
Customer Success Manager
- Quorum
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Washington, DC
FULL_TIME
- Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporati...
- 4 Days Ago
DFS Customer Success Associate
- Sleeper
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Washington, DC
FULL_TIME
- DFS Customer Success Associate (Evenings / Nights) About Sleeper Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sp...
- 8 Days Ago
Customer Success and Systems Specialist
- Apex Logic
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Washington, DC
FULL_TIME
- Do you find yourself reorganizing processes at the DMV while you wait in line? So do we. After early success in the commercial space, Apex Logic focused on overhauling one of the most rigorous busines...
- 9 Days Ago
Customer Success Manager
- Hewlett Packard
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Washington, DC
FULL_TIME
- Job Summary: Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with h...
- 12 Days Ago
Customer Success Coordinator jobs at Popular Companies
CUSTOMER SUCCESS COORDINATOR
- Kim Orthodontics LLC
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Honolulu, HI
- Job Description Job Description JOIN THE BEST AND BRIGHTEST IN ORTHODONTICS Kim Orthodontics is a world-class, fully-dig...
- 4/23/2024 12:00:00 AM
Customer Success Coordinator
- PathSpot
-
Plano, TX
- Job Description Job Description The food industry has struggled to affordably & effectively root out foodborne illness. ...
- 4/23/2024 12:00:00 AM
Customer Success Coordinator
- Scale Computing
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Indianapolis, IN
- The Customer Success Coordinator (CSC) is a customer- and partner-facing role focused on the overall onboarding experien...
- 4/22/2024 12:00:00 AM
Customer Success Coordinator (Hybrid)
- Berk International, LLC
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Boyertown, PA
- Job Description Job Description Company Overview: Are you looking to be part of a dynamic team with leaders who work clo...
- 4/22/2024 12:00:00 AM
Customer Success Coordinator
- SoftwareIDM Inc.
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Jupiter, FL
- Overview: We are seeking a dynamic and detail-oriented Customer Success Coordinator to join our team. This position is f...
- 4/21/2024 12:00:00 AM
Customer Success Associate (Utilities - Remote)
- Careerbuilder
-
Los Altos, CA
- Customer Success Associate The Company Youll Join At Bidgely (which means "electricity" in Hindi), we work to accelerate...
- 4/21/2024 12:00:00 AM
Project Coordinator
- Tournesol Siteworks LLC
-
Hayward, CA
- Job Description Job Description Customer Success Coordinator Department: Operations Reports to: Project Coordinator Mana...
- 4/21/2024 12:00:00 AM
Specialty Sales Coordinator
- Spincar
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- Specialty Sales Coordinator Description offers automotive dealers, wholesalers, OEMs and third-party marketplaces the in...
- 4/20/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$42,830 to $54,925
Most Popular Cities in District of Columbia for Customer Success Coordinator Jobs
What does a Customer Success Coordinator do?
Customer Success Coordinator
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021