Customer Success Coordinator jobs in Hartford, CT

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Customer Success Manager
  • Fairways to Heaven Golf Travel
  • Simsbury, CT FULL_TIME
  • Description

    Fairways to Heaven Golf Travel, a custom golf tour operator, is seeking a highly motivated and experienced Customer Success Manager to join our team in a full time role. As a Customer Success Manager, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and maximizing their overall experience.

    In this role, you will collaborate closely with internal teams such as sales, marketing, and operations to ensure a smooth and seamless customer journey. You will be responsible for onboarding new customers, managing changes/additions to their tours, and ensuring clients have all necessary information for their tours prior to departure. Furthermore, you will be the go-to person for any customer inquiries, troubleshooting issues, and providing pre and post-trip support.

    To be successful in this role, you must have an understanding of the golf travel industry, be passionate about delivering exceptional customer service, and possess excellent communication and organizational skills.

    Responsibilities

    • Onboard new customers and guide them through the entire golf travel experience.
    • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
    • Provide expert guidance to clients on the destinations they are visiting and make recommendations to enhance their experiences.
    • Address and resolve customer inquiries and issues in a timely and professional manner.
    • Collaborate with internal teams to coordinate and execute travel logistics, including transportation, accommodations, and tee time reservations.
    • Monitor customer feedback and identify opportunities for improvement to enhance the overall customer experience.
    • Conduct regular check-ins and follow-ups with customers to ensure their ongoing satisfaction and identify opportunities for upselling.

    Requirements

    • Minimum of 3 years of experience in customer experience management, preferably in the travel industry.
    • Excellent knowledge of golf courses and destinations worldwide.
    • Strong organizational and project management skills.
    • Exceptional interpersonal and communication skills, both written and verbal.
    • Proven ability to build and maintain strong customer relationships.
    • Detail-oriented with a customer-centric approach.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Proficiency in customer relationship management (CRM) software.
    • Proficiency in Microsoft Office suite of products.
    • Valid passport.

    Benefits

    • Competitive salary and bonus structure
    • Generous vacation and paid time off policy
    • Fun, small business atmosphere where golf and travel is a passion
    • Hybrid role of remote and office in Simsbury with flexible schedule
    • Opportunities to travel both internationally and domestically

    Job Type: Full-time

    Pay: $61,144.00 - $66,196.00 per year

    Benefits:

    • Flexible schedule
    • Paid time off
    • Work from home

    Ability to Relocate:

    • Simsbury, CT 06070: Relocate before starting work (Required)

    Work Location: Hybrid remote in Simsbury, CT 06070

  • 5 Days Ago

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Customer Success Manager
  • Varsity Tutors
  • Hartford, CT FULL_TIME
  • Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success M...
  • 9 Days Ago

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Customer Success Manager - Golf Travel
  • Fairways to Heaven Golf Travel
  • Simsbury, CT FULL_TIME
  • DescriptionFairways to Heaven Golf Travel, a custom golf tour operator, is seeking a highly motivated and experienced Customer Success Manager to join our team in a full time role. As a Customer Succe...
  • 2 Days Ago

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Customer Success Lead - Hybrid Opportunity
  • The Hartford
  • Hartford, CT FULL_TIME
  • Sr Cons Strat Initiatves - NS07BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportuni...
  • 3 Days Ago

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Customer coordinator
  • Norton and Associates
  • Manchester, CT FULL_TIME
  • We are looking for an energetic, driven, entrepreneurial, and detail-oriented Customer Relations Coordinator to work remotely. Our remote Customer Relations Coordinator provide personalized planning a...
  • 1 Month Ago

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Assistant Principal Fellowship Program - PTO New York NY
  • Success Academy
  • Hartford, CT FULL_TIME
  • Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teach...
  • 1 Month Ago

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0 Customer Success Coordinator jobs found in Hartford, CT area

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Proline Assistant Service Manager
  • HPC Foodservice
  • South Windsor, CT
  • Job Description Job Description Join our team as the Proline Service Assistant Manager, where you’ll gain invaluable man...
  • 3/28/2024 12:00:00 AM

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Client Service Coordinator
  • Athena Health Care Systems
  • Farmington, CT
  • Client Service Coordinator Full-Time, Monday - Friday Athena Care at Home - Farmington, CT, Athena Home Health & Hospice...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Aiello Home Services Inc
  • Windsor, CT
  • **Customer Service Representative** Windsor Locks, CT Aiello Home Services has been in business for over 80 years. Throu...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • Lineage Logistics LLC
  • Springfield, MA
  • Customer Care Representative page is loaded **Customer Care Representative** **Customer Care Representative** locationsS...
  • 3/27/2024 12:00:00 AM

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Senior Transaction Manager - Healthcare
  • CBRE
  • Hartford, CT
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/26/2024 12:00:00 AM

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Customer Service Consultant
  • Thomaston Savings Bank
  • Thomaston, CT
  • Job Description Job Description POSITION: As an employee of the Contact Center you will: Answer & greet all incoming ban...
  • 3/26/2024 12:00:00 AM

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Customer Service Consultant
  • Thomaston Savings Bank
  • Waterbury, CT
  • Job Description Job Description POSITION: As an employee of the Contact Center you will: Answer & greet all incoming ban...
  • 3/26/2024 12:00:00 AM

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F135 Customer Support Engineering Sr. Analyst (Remote)
  • Raytheon Technologies
  • East Hartford, CT
  • Date Posted: 2024-02-28 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford,...
  • 3/25/2024 12:00:00 AM

Hartford is the capital city of Connecticut. It was the seat of Hartford County until Connecticut disbanded county government in 1960. The city is nicknamed the "Insurance Capital of the World", as it hosts many insurance company headquarters and is the region's major industry. It is the core city in the Greater Hartford area of Connecticut. Census estimates since the 2010 United States Census have indicated that Hartford is the fourth-largest city in Connecticut, behind the coastal cities of Bridgeport, New Haven, and Stamford. Hartford was founded in 1635 and is among the oldest cities in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$41,668 to $53,435
Hartford, Connecticut area prices
were up 1.7% from a year ago

Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021