Customer Success Coordinator jobs in Mcallen, TX

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Customer Success Representative - Spanish proficiency required
  • WELLS FARGO BANK
  • Alamo, TX FULL_TIME
  • About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of . In this role you will: • Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone • Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations • Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives • Resolve customer issues in a friendly and courteous manner in both English and Spanish • Express empathy when helping our customers as you correct their issues • Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls • Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success! Testing: • A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications. • Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential. Compensation: • Starting rate $20.00 per hour Training and Schedule: • You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. • Training class starts on 4/15/2024 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. • We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. • Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Required Qualifications: • 6 months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • Bilingual speaking proficiency in Spanish/English Desired Qualifications: • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management • Basic Microsoft Office Skills • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Experience delivering results in a fast-paced, deadline driven environment • Excellent verbal, written, and interpersonal communication skills • Good attention to detail and accuracy skills • Ability to quickly learn business operations and processes Job Expectations: • Must be able to attend full duration of required training period. • Must take and pass required Spanish language assessment Work Location: • 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251 @RWF22 Posting End Date: *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    About the Company:
    WELLS FARGO BANK


    We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.



    Company Size:
    10,000 employees or more


    Industry:
    Financial Services


    Founded:
    1852


  • 1 Day Ago
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Customer Account Coordinator
  • International Paper
  • Edinburg, TX FULL_TIME
  • What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around...
  • Just Posted
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BERT OGDEN BMW CUSTOMER EXPERIENCE COORDINATOR
  • Bert Ogden Olds Nissan & BMW Inc
  • MCALLEN, TX FULL_TIME
  • DescriptionBERT OGDEN CUSTOMER EXPERIENCE COORDINATORPOSITION TITLE: CUSTOMER EXPERIENCE COORDINATORDEPARTMENT: ServiceREPORTS TO: General Manager/Service ManagerPURPOSE:The Customer Experience Coordi...
  • 17 Days Ago
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Academic Success Coach I
  • Texas A&M University Kingsville
  • Weslaco, TX FULL_TIME
  • Job TitleAcademic Success Coach IAgencyTexas A&M University - KingsvilleDepartmentSpecial Programs EOC RuralProposed Minimum SalaryCommensurateJob LocationWeslaco, TexasJob TypeStaffJob DescriptionJob...
  • 14 Days Ago
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Program Director for Family and Youth Success (FAYS)
  • Buckner International
  • Mission, TX FULL_TIME
  • About the Role As the Program Director for Family and Youth Success (FAYS), you will Shine Hope as you provide strategic oversight of the FAYS Programs/contracts in both Rio Grande Valley and Beaumont...
  • 1 Month Ago
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Part-Time Faculty Member- Student Nurse Success Program Mentor
  • Texas School of Health Sciences, Inc.
  • Weslaco, TX PART_TIME
  • Part-Time Nursing Faculty Student Success Program Mentor RN, MSN education or higher required Minimum 2 years teaching experience in college or university setting required An innovative new Associate ...
  • 11 Days Ago
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0 Customer Success Coordinator jobs found in Mcallen, TX area

About Mcallen, Texas

McAllen is the largest city in Hidalgo County, Texas, United States, and the 22nd-most populous city in Texas. It is located at the southern tip of the state in the Rio Grande Valley. The city limits extend south to the Rio Grande, across from the Mexican city of Reynosa, and McAllen is about 70 mi (110 km) west of the Gulf of Mexico. As of 2017, McAllen’s population was estimated to be 142,696. It is the fifth-most populous metropolitan area in the state of Texas, and the binational Reynosa–McAllen metropolitan area counts a population of nearly 1.52 million. From its settlement in 1904, the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$33,095 to $42,440
Mcallen, Texas area prices
were up 1.2% from a year ago
View detail

What does a Customer Success Coordinator do?

Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021