Customer Success Coordinator jobs in Monterey, CA
Recently Added Customer Success Coordinator jobs
Member Success Coordinator
- Youth On Course
-
Monterey, CA
FULL_TIME
-
Youth on Course (YOC) is a nationally recognized non-profit based in Monterey, CA serving more than 195,000 youth through subsidized rounds of golf, high school internships, caddie programs, and college scholarships. We are currently experiencing rapid growth and have a presence in all 50 states, Canada, and Australia. It is supported with nearly 2,000 golf course partners and more than 8,000 unique donors.Position: Member Success CoordinatorStatus: Non-ExemptReports to: Director, Marketing Analytics & Member SuccessPOSITION SUMMARY:The Member Success Coordinator position is responsible for assisting with all customer related functions for Youth On Course including phone, chat, and email support, data analysis, reporting, and clean-up, digital advertising, communications, and sales, and other customer related functions. This position works closely between the Youth On Course tech, marketing, and programs departments. This position will receive direct supervision and work collaboratively with all YOC staff.DUTIES AND RESPONSIBILITIES:
- Provide enthusiastic service to YOC members and partners via phone, chat, and email communication.
- Conceptualize, compose, send, and analyze successful Membership and Course communications (SMS and Email) in Hubspot. Engage with members and courses creatively to promote growth and engagement.
- Daily review of YOC Member and Alumni data to provide regular maintenance, cleanup, and reporting.
- Seek opportunities to execute automated Member and Course specific communications (SMS and Email) to improve operational efficiency of member opportunities and course partners.
- Suggest and implement improvements to the Youth on Course / Hubspot knowledge base to improve the performance of AI tools / Youth on Course Birdie Bot
- Provide support to YOC members across all channels.
- Master an understanding of the YOC ecosystem to ensure proper communications to YOC partners and members (including courses, golf associations, donors, members, and more).
- Support safe work habits and a safe working environment at all times.
- Other duties as assigned, including professional development.
REQUIRED QUALIFICATIONS:- Bachelor’s Degree (or currently pursuing Bachelor’s Degree)
- Fluency in Google Workspace (Sheets, Docs, Gmail, etc.)
- High attention to detail and strong organizational skills.
- Ability to work in a fast paced environment and handle several tasks simultaneously.
- Strong oral and written communication skills.
- Strong work ethic and willingness to be a team player.
- Good people skills and high level of customer service.
- Comfortable with technology and a willingness to learn and complete Salesforce and / or Hubspot Training Certificates.
PREFERRED QUALIFICATIONS:- Strong familiarity with golf.
- A passion for helping youth gain access to life-changing opportunities.
WORK SCHEDULE:- Monday through Friday, 8am to 5pm
COMPENSATION AND BENEFITS:This is a full-time, Non-Exempt position, with a start salary range of $21.50 - $24.50 per hour. Some clothing will be provided, with the employee expected to source and maintain a high-standard of attire at all times. Benefit package includes health, dental and vision insurance. Dependents may be added with premiums paid by the employee. Participation in the company’s 401k plan after one full year of employment. PTO, holidays, meals, and golf benefits also included.
In order to be considered fore this role, you must apply through our organization's recruitment platform. After you complete the application through Teamwork Online, you will be routed to our application for you to complete. - 20 Days Ago
Associate Provost for Student Success & Dean of Undergraduate Studies
- California State University, Monterey Bay
-
Seaside, CA
FULL_TIME
- Associate Provost for Student Success & Dean of Undergraduate Studies Job no: 524153 Work type: Management (MPP) Location: Monterey Bay Categories: MPP, Administrative, At-Will, Full Time Academic Car...
- 7 Days Ago
Customer Service
- Third Party CS
-
Salinas, CA
FULL_TIME
- Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
- 26 Days Ago
Customer Service
- US Commander, Navy Installations
-
Monterey, CA
FULL_TIME
- Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
- 1 Month Ago
Procurement Coordinator
- Buyers Edge Platform, LLC
-
Salinas, CA
FULL_TIME
- Who are we? Fresh Alliance, a Buyers Edge Platform brand, provides procurement services to distributors and foodservice operators with over 50 years of experience in the fresh category. They procure p...
- 19 Days Ago
Staffing Coordinator
- Peggy's Home Care
-
Monterey, CA
FULL_TIME
- JOB SUMMARY FOR - Staffing Coordinator The Staffing Coordinator’s position involves all Personal Care Attendants’ scheduling and coordinating the logistics of clients and assisting in matching the cor...
- 20 Days Ago
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0 Customer Success Coordinator jobs found in Monterey, CA area
Customer Service Representative B2B BOT
- Foodinfotech
-
Monterey, CA
- ** Customer Service Representative B2B BOT** Nespresso Min. 3-5 Years Market Competitive Compensation Montreal, CA Job P...
- 4/24/2024 12:00:00 AM
Retail Service Advisor
- Office Depot
-
Salinas, CA
- Job Description At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our custo...
- 4/23/2024 12:00:00 AM
Customer Operations Representative
- Anritsu Company
-
Morgan Hill, CA
- Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true par...
- 4/22/2024 12:00:00 AM
Event Coordinator
- California State University
-
- Event Coordinator Job no: 533668 Work type: Staff Location: Monterey Bay Categories: Unit 7 - CSUEU - Clerical and Admin...
- 4/22/2024 12:00:00 AM
Administrative Analyst, College Corps
- University Corporation at Monterey Bay
-
Seaside, CA
- Salary : $66,560.00 - $72,000.00 Annually Location : CSUMB Main Campus- Seaside, CA Job Type: Full-Time Job Number: 2024...
- 4/22/2024 12:00:00 AM
Parts Advisor
- Lithia Motors, Inc.
-
Seaside, CA
- Dealership: L0184 Porsche Monterey Porsche Monterey If you have the drive to perform, exceed and excel... then we want y...
- 4/21/2024 12:00:00 AM
Customer Service Representative ( REMOTE WORK )
- Morphius Corp
-
Los Gatos, CA
- MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
- 4/21/2024 12:00:00 AM
Superintendent
- Hare Construction, Inc.
-
Pacific Grove, CA
- Hare Construction was founded under the belief that it would be the "Builder of All Ideas" for its customers and clients...
- 4/21/2024 12:00:00 AM
About Monterey, California
Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War.
The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$42,715 to $54,777
Monterey, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Success Coordinator do?
Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021