Customer Success Coordinator jobs in Nashville, TN
Recently Added Customer Success Coordinator jobs
Customer Success Coordinator 1
- Please and Thank You
-
Nashville, TN
FULL_TIME
-
About the JobJob Title: Customer Success Coordinator 1
Job Type: Full-Time
Location: Nashville, TN
Company Info: Please & Thank You is a collective of individuals specializing in touring, experiential events, brand partnerships, digital development, commerce, and logistics. We combine market-specific technology, years of experience, and world-class partners to provide a suite of services that helps to power touring experiences & web presence for some of the largest artists in the world. Learn more at please.co.
Role Summary & Responsibilities: As a team member, you'll work with a friendly group of people and spend your workday live chatting with fans. We're looking for someone with a helpful disposition, strong listening skills, and high-level cognitive skills to understand and address our fan's problems.Does this sound like you? Here are the full details of what you will do:- Take calls, answer support tickets and chats
- Read and respond to P&TY email and other communication channels
- Stay in touch with the P&TY team via Slack
- Be generally enthusiastic about and familiar with what our music clients are doing
- Be flexible with scheduling (extended or changed hours for specific pre-sales are mandatory)
Prerequisites:- High school diploma or GED
- 1-2 years of customer service experience
- Reliable transportation to and from the office
Required Skills:- Provide exceptional customer service and professionalism when interacting with customers and peers
- Serve customers by responding to inquiries and issues via various forms of communication, including email, text, live chat, and phone
- Investigate and resolve specific issues related to customers; identify and escalate priority issues; and route issues to the appropriate resource
- Work with the support team to identify specific needs and expectations
- Assist in general support tasks as needed by the supervisor
- Maintain continuous knowledge of events and products being offered by our company
- Strong writing skills
- Ability to work independently
- Ability to handle occasional customer challenges with grace and patience
- Strong problem-solving skills and attention to detail
- Other duties as assigned
Preferred Skills:- Experience working with Gorgias
- Experience with Google suite (Email, Drive, etc.)
- Proficient knowledge of Excel
- Experience working with Tailored Mail
Benefits:- $18-$19 an hour
- Health, Dental and Vision Benefits
- 401K Matching
- PTO
About Please and Thank YouThe conduit between artist and fan. We are a collective of individuals that specialize in touring, experiential events, sponsorship, website development, subscription-based commerce and logistics. Together, we’ve combined market-specific technology, years of experience and world-class partners to provide a suite of services that helps to power some of the largest artists in the world. We’re forever grateful for this. That's why we're called “Please and Thank You”. - 27 Days Ago
Customer Success Manager
- Elmington
-
Smyrna, TN
FULL_TIME
- As a Customer Success Manager, you will play a pivotal role in ensuring the ongoing success and satisfaction of our customers. Your responsibilities will encompass customer relationship management, dr...
- 19 Days Ago
Customer Success Manager
- Ncontracts
-
Brentwood, TN
FULL_TIME
- Customer Success ManagerRemote | Client Services | Full-TimeWHO WE ARENcontracts provides comprehensive vendor, compliance, risk management, and lending compliance solutions to a rapidly expanding cus...
- 19 Days Ago
Sr. Customer Success Manager
- Ncontracts
-
Brentwood, TN
FULL_TIME
- Sr. Customer Success ManagerRemote | Client Services | Full-TimeWHO WE ARENcontracts provides comprehensive vendor, compliance, risk management, and lending compliance solutions to a rapidly expanding...
- 19 Days Ago
CUSTOMER SUCCESS SPECIALIST
- HESTER & COOK
-
Nashville, TN
FULL_TIME
- The Customer Success Specialist at Hester & Cook Design Group, Inc. is a key role within the company, supporting the Visual & Design team as well as Customer Success. This highly relational individual...
- 8 Days Ago
Customer Success Manager
- Carepool
-
Murfreesboro, TN
FULL_TIME
- Carepool is making Rideshare inclusive for everyone. For everyday life where driving isn't possible medical care. Our driver and rider software was built in Madison, WI and we are now growing in Nashv...
- 9 Days Ago
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0 Customer Success Coordinator jobs found in Nashville, TN area
Medical Center Valet Parking Attendant - Nashville, TN
- Parking Management Company
-
Nashville, TN
- Job Details Job Location Nashville TN - Nashville, TN Position Type Full Time / Part Time Education Level None Travel Pe...
- 4/24/2024 12:00:00 AM
Medical Customer Service Representative
- Veterans Sourcing Group
-
Franklin, TN
- Job Description Job Description REQUIREMENT DETAILS Job Title: Medical/Medicare Customer Service Rep – START DATE 06/10/...
- 4/24/2024 12:00:00 AM
Overnight Valet Parking Attendant - Nashville, TN
- Parking Management Company
-
Nashville, TN
- Job Details Job Location Nashville TN - Nashville, TN Position Type Full Time / Part Time Education Level None Travel Pe...
- 4/23/2024 12:00:00 AM
Multi-vendor Service Operations Specialist
- Philips
-
Nashville, TN
- Job Title Multi-vendor Service Operations Specialist Job Description Multi-vendor Service Operations Specialist As a Mul...
- 4/22/2024 12:00:00 AM
Associate Field Service Representative - Nashville - Patient Transport
- Stryker
-
Nashville, TN
- Work Flexibility: Field-based Who we want Hard-working winners. Proactive, competitive and results-oriented team members...
- 4/22/2024 12:00:00 AM
Reservations Specialist (Part-Time)
- Country Music Foundation
-
Nashville, TN
- FLSA Classification: Part-Time, Non-Exempt The Country Music Hall of Fame® and Museum Department of Museum Sales The Cou...
- 4/21/2024 12:00:00 AM
Site Analytical Steward-QC
- Eli Lilly and Company
-
Lebanon, TN
- At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare lea...
- 4/21/2024 12:00:00 AM
Client Relationship Specialist
- Transcend Practice Management
-
Franklin, TN
- Job Description Job Description CLIENT RELATIONSHIP SPECIALIST Location: Franklin, TN (in-office) Compensation = $60,000...
- 4/20/2024 12:00:00 AM
About Nashville, Tennessee
Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017.
Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$36,250 to $46,486
Nashville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Success Coordinator do?
Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021