Customer Success Manager jobs in Anaheim, CA

AllSTEM Connections is looking for a Customer Success Manager to work in Anaheim, California. 8am-5pm schedule, Monday through Friday. 3-month initial contract with possibility of extension or direct hire.

Responsibilities:

• Collaborate with National Account Managers, local branches, and authorized subcontractors to perform on-site surveys.

• Assist Account Managers with performance data that can be used in marketing campaigns for potential customers, explaining the operation of their equipment and applicable services.

• Collaborate with Sales Operations in organizing, creating and executing deliverable training manual(s).

• Create or help create sales support documents and contracts.

• Manage new customer on-boarding design requirement and software application training.

• Assist in coordinating the installation, service, and billing of Multifamily Account Customers.

• Work with field branches and Monitoring department to research and resolve customer issues.

• Ensure that all customer correspondence is addressed or forwarded to the appropriate department(s) for final resolution.

• Prepare formal presentations in response to new or existing client custom design needs.

• Project manage customer escalations in terms of commercial field support services.

• Assist in tracking statistical information as needed for the operations department and compile data into reports that are submitted to leadership teams in a timely manner.

• Assist in acquiring required contractual legal docs to support the admin operations group.

• Position may require mandatory travel when necessary to meet company metrics.

Qualifications:

• High School Diploma or General Education Degree (GED)

• 5 Years in account management and or 3 years in a project management role.

• Maintain a strong knowledge of industry and company operations.

• Knowledge of all sales, installation, billing, and monitoring systems which assist managing our business.

• Basic knowledge of billing principles and practices.

• Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.

• Knowledge of general enterprise management programs, system applications and/or social media awareness programs.

• Ability to write reports, business correspondence and procedure manuals.

• The employee must be willing to travel up to 65% of their scheduled work week.

The Company is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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AllSTEM Connections is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf