The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
About us
At Northeast Kingdom Online, we offer a unique opportunity to be part of a tight-knit team dedicated to excellence in web design and marketing. As a Vermont-based company, we value authenticity, creativity, and community. By joining our team, you'll have the chance to work on diverse projects for clients ranging from local businesses to global brands, all while enjoying the beautiful surroundings and vibrant culture of the Northeast Kingdom. We foster a collaborative environment where every team member's voice is heard and valued, and where innovation and professional growth are encouraged. If you're passionate about making a meaningful impact through your work and thrive in a supportive and dynamic atmosphere, Northeast Kingdom Online is the place for you.
Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients in the financial services industry. Your primary goal will be to ensure customer satisfaction, drive product adoption, and maximize customer retention.
Responsibilities
As a Customer Success Advocate at Northeast Kingdom Online, you will play a pivotal role in nurturing relationships with our clients and ensuring their satisfaction with our services. You will serve as a primary point of contact for clients, assisting them in identifying opportunities for growth and guiding them through the fulfillment process. If you are passionate about helping businesses overcome challenges, thrive in a fast-paced environment, and possess a strong understanding of online marketing and business management, we encourage you to apply.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 28 per week
Benefits:
Schedule:
Application Question(s):
Ability to Relocate:
Work Location: Hybrid remote in Sutton, VT 05867
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