Customer Success Manager jobs in Canton, OH
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Manager
- Tradefull
-
North Canton, OH
FULL_TIME
-
Job Title: Customer Success ManagerCompany Overview:
Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment, where each team member plays a crucial role in our success. As we continue to grow, we are seeking a talented and motivated individual to join our team as a Customer Success Manager.
Position Overview:
We are looking for a Customer Success Manager who will be responsible for building and maintaining strong, long-lasting relationships with our clients. The ideal candidate will be a proactive problem solver with excellent communication and interpersonal skills. As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products/services.
Key Responsibilities:
1. Client Onboarding:- Guide clients through the onboarding process, ensuring a smooth and positive experience.
- Collaborate with cross-functional teams to facilitate a seamless transition from sales to implementation.
2. Relationship Management:- Develop and maintain strong, trusting relationships with clients to understand their needs and objectives.
- Conduct regular check-ins to assess client satisfaction, identify issues, and address concerns promptly.
3. Product Knowledge:- Gain in-depth knowledge of our products/services to effectively communicate their value and benefits to clients.
- Provide training and support to clients on using our products/services to their full potential.
4. Customer Advocacy:- Identify opportunities for client success stories, testimonials, and case studies.
- Foster a sense of community among clients, encouraging collaboration and knowledge sharing.
5. Issue Resolution:- Act as the primary point of contact for client escalations, working closely with internal teams to resolve issues promptly.
- Proactively address potential challenges and provide solutions to ensure client satisfaction.
6. Renewal Management:- Collaborate with the sales team to ensure successful renewals and upsell opportunities.
- Monitor client usage and engagement to identify opportunities for account growth.
7. Revenue Growth:- Work closely with clients to understand their business goals and objectives.
- Develop strategies to actualize projected revenue, ensuring clients maximize the value of our products/services.
- Identify opportunities for upselling and cross-selling to contribute to the growth of the client's revenue.
Qualifications:- Bachelor's degree
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Familiarity with Ecommerce and a passion for staying informed about industry trends.
- Ability to work collaboratively in a fast-paced and dynamic environment.
=> We are open to hiring a candidate to work remotely or out of one of the following locations: Canton, OH
- 6 Days Ago
Customer Success Manager
- Tradefull
-
North Canton, OH
FULL_TIME
- Job Title: Customer Success Manager Company Overview: Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on foster...
- 6 Days Ago
Family Success Network Program Manager
- Child & Adolescent Behavioral Health
-
Canton, OH
FULL_TIME
- Job Opportunity Child & Adolescent Behavioral Health Position: Family Success Network Program Manager Overview Now more than ever, mental and behavioral health care for kids is needed in our community...
- 19 Days Ago
Entry Level Teachers - PTO New York NY
- EasyHiring for Success Academy
-
Dover, OH
FULL_TIME
- We are an EasyHiring recruiting company that is looking for candidates for our partners for the position of Entry Level Teachers - PTO New York NY in Dover for work in DoverThanks for your interest in...
- 19 Days Ago
Entry-level to Experienced Teachers – Comprehensive Benefits Package New York NY
- EasyHiring for Success Academy
-
Dover, OH
FULL_TIME
- We are an EasyHiring recruiting company that is looking for candidates for our partners for the position of Entry-level to Experienced Teachers – Comprehensive Benefits Package New York NY in Dover fo...
- 19 Days Ago
Manager, Customer Commercialization (Coffee)
- The J.M. Smucker Company
-
Orrville, OH
FULL_TIME
- Your Opportunity as the Manager, Customer Commercialization - CoffeeThe Customer Commercialization (CC) Team serves as a critical conduit between our internal teams and the Field Sales Team. As the Ma...
- 17 Days Ago
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0 Customer Success Manager jobs found in Canton, OH area
Sales & Customer Service Associate
- Massage Envy
-
Canton, OH
- Overview Are you a friendly, outgoing, reliable, individual? Does the sound of earning extra money on top of your base p...
- 4/24/2024 12:00:00 AM
Customer Experience
- World Elite Inc
-
Tallmadge, OH
- Customer Experience World Elite Kids is always looking to add A+ Players to their team! If you are energetic, looking fo...
- 4/22/2024 12:00:00 AM
Customer Experience Manager
- Michaels Stores
-
Canton, OH
- Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsNort...
- 4/20/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Akron, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 4/17/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Akron, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/25/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Alliance, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/12/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Brecksville, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 2/14/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Stow, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 2/13/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$56,154 to $78,186
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago