Customer Success Manager jobs in Eugene, OR

The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Abcam Plc
  • Eugene, OR FULL_TIME
  • Company Description

    For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.

    We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.

    Job Description

    We have an exciting opportunity for an experienced Customer Services Manager to lead our team covering customers located in the Americas. Abcam Customer Operations has an aspirational strategy supporting a bold transformation agenda. A key underpinning to the strategy is to ensure that foundational customer service capabilities are expertly and consistently delivered to our customers. The successful candidate will possess a customer-centric mindset, consistently seeking opportunities to improve internal processes related to how Abcam supports its customer base. We need dependable, high-performing talent focused on achieving great customer outcomes to join this effort. 

    Main Responsibilities: 

    • Manage the handling of all core customer queries and complaints, ensuring the customer is at the heart of what we do.  
    • Organize customer service agent workloads and manage agent performance, using a data-driven approach aligned with the team’s core performance metrics.  
    • Partner with the Sales and Service team to build the next generation of service operations for Abcam.  
    • Ensure key KPIs are achieved at both the individual and team levels (tNPS, response rate, accuracy, daily targets, first contact resolution, Incident Queue Management, and employee NPS).  
    • Coach and support team members to outstanding performance.  
    • Play an active role in the management team, identifying areas of improvement and being proactive about making changes.  
    • Identify, champion, and support projects that align with the overall company strategy and improve the customer experience.  
    • Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communication, and teamwork. 

    Qualifications

    You should have experience leading a customer service team with customer contact through phone, email, and webchat, demonstrating a passion for delivering outstanding customer service. A commitment to continuous improvement, excellent communication skills, and the ability to coach your team for outstanding performance are essential. As a leader, not just a manager, you must fully engage your team to impact customer satisfaction, focusing on Net Promoter Score. 

    Comfort in an environment of constant change is crucial, and you should be adept at identifying opportunities for improvement and taking action. Your exceptional attention to detail, error-spotting ability, multitasking skills, and capacity to both prioritize and work collaboratively or independently are key strengths. The ideal candidate is located within commuting distance to our Eugene, OR office and capable of being onsite 3 days per week.  If this aligns with your profile and you seek to be part of a growing biotech business, apply now! 

    Additional Information

    We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why, in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.

    When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at Abcam.

    #LI-GC1

  • 9 Days Ago

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Customer Operations Manager-Parts
  • Astec Industries
  • Eugene, OR FULL_TIME
  • ABOUT THE POSITION The Customer Operations Manager provides guidance and assistance to the Parts Department Team to promote customer satisfaction, achieve departmental objectives and increase profitab...
  • 10 Days Ago

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Manager Customer Service
  • Graybar Electric Company, Inc.
  • Eugene, OR FULL_TIME
  • Become part of the excitement. Manager Customer Service As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Comp...
  • Just Posted

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K-8 Counselor/Success Coach
  • MONROE SD 1J
  • Monroe, OR OTHER
  • Must hold Oregon teaching or counseling certificate. Counseling experience desired but not required. Job Goal: The Grade School Counselor/Success Coach shall work to improve and support student behavi...
  • 1 Month Ago

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Customer Sales Manager-CPG Sales
  • Advantage Solutions
  • Eugene, OR FULL_TIME
  • Summary Customer Sales Manager At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Customer Manager to be responsible for being the sales expert for a designated Customer,...
  • 25 Days Ago

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Customer Sales Manager-CPG Sales
  • Advantage Solutions
  • Eugene, OR FULL_TIME
  • Summary Customer Sales Manager At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Customer Manager to be responsible for being the sales expert for a designated Customer,...
  • 1 Month Ago

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0 Customer Success Manager jobs found in Eugene, OR area

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Springfield, OR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/29/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Eugene, OR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Eugene, OR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Lebanon, OR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • MTM, Inc.
  • Eugene, OR
  • MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations. All candidates ...
  • 3/25/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • Hingham Institution for Savings
  • Springfield, OR
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Individual and Family Health Care Plans / Retirement ...
  • 3/25/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • Hingham Institution for Savings
  • Eugene, OR
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Individual and Family Health Care Plans / Retirement ...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Eugene, OR
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/18/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$58,579 to $81,577
Eugene, Oregon area prices
were up 2.5% from a year ago