The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
We’re seeking a Customer Support Manager to add to our incredible team at Loopy Cases. Loopy Cases is an E-commerce phone accessory company based in Griffith, IN, about 40 minutes from downtown Chicago. The ideal candidate is an experienced leader with a positive attitude and a drive to deliver a top-tier customer experience. We pride ourselves on providing the best customer support in the industry. Our humble beginnings as a small family business taught us that having an exceptional product must be met with exceptional service. If you hold these same values, take pride in your leadership and customer support skills, and have the necessary drive to take on challenges to build our customer support department, we’d love to explore the opportunity of working with you. To learn more about us please visit our website at www.loopycases.com.
Starting at $72,500/year bonus
Starting salary is negotiable based on job-related knowledge, skills, and experience.
Function:
The Customer Support Manager is responsible for driving operational excellence and nurturing a positive, customer-centric culture within the department. Additionally, they discover and implement innovative solutions that continually enhance our customers’ experience.
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0 Customer Success Manager jobs found in Gary, IN area