Customer Success Manager jobs in Gary, IN

The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Manager
  • Loopy Cases
  • Griffith, IN FULL_TIME
  • We’re seeking a Customer Support Manager to add to our incredible team at Loopy Cases. Loopy Cases is an E-commerce phone accessory company based in Griffith, IN, about 40 minutes from downtown Chicago. The ideal candidate is an experienced leader with a positive attitude and a drive to deliver a top-tier customer experience. We pride ourselves on providing the best customer support in the industry. Our humble beginnings as a small family business taught us that having an exceptional product must be met with exceptional service. If you hold these same values, take pride in your leadership and customer support skills, and have the necessary drive to take on challenges to build our customer support department, we’d love to explore the opportunity of working with you. To learn more about us please visit our website at www.loopycases.com.

     

    Starting at $72,500/year bonus

    Starting salary is negotiable based on job-related knowledge, skills, and experience.

     

    Function:

    The Customer Support Manager is responsible for driving operational excellence and nurturing a positive, customer-centric culture within the department. Additionally, they discover and implement innovative solutions that continually enhance our customers’ experience.

    Responsibilities:

    • Actively monitor and manage the customer support experience, improving as necessary based on industry developments, customer feedback, and customer needs, with a drive to deliver top-tier customer experiences
    • Use problem-solving skills, current data analysis, and predictive analysis to find optimal and innovative solutions to ongoing challenges, propose those solutions, and implement them on a priority basis to enhance the customer experience
    • Develop, implement, and manage departmental team structure, service procedures, policies, reporting systems, and departmental standards
    • Manage, foster, and mentor the individuals within the customer support department to encourage growth, better performance, and alignment with department standards and core company values
    • Oversee and evaluate the team’s ongoing performance, delivering evaluations and following the disciplinary process according to company policy
    • Responsible for all incoming and outgoing customer support communications, including the prompt handling of teams’ and manager’s tickets in a professional manner
    • Other related duties as assigned by upper management

    Qualifications:

    • Proficient in Google Suite or similar
    • Expertise in Agorapulse, Zendesk, Shopify, and ShipStation or similar
    • Exceptional customer service skills
    • Excellent people management skills
    • Excellent verbal and written communication skills
    • Superb attention to detail and problem-solving skills
    • Ability to accept and utilize constructive feedback
    • Alignment with company values
    • Full-time availability (40 hours)
    • Must pass a background check to be considered 

    Education and Experience:

    • High school diploma or equivalent and 
      • 5 years prior experience in a managerial or supervisor role 
      • 5 years experience as a customer support representative, preferably in a similar environment
    • OR a Bachelor’s Degree in communications, business admin, or a related field and
      • 2 years prior experience in a managerial or supervisor role
      • 2 years experience as a customer support representative, preferably in a similar environment

    Compensation:

    • Starting at $72,500 per year
    • Up to 7.5% biannual performance-based bonus based on a 40 hour workweek
    • 17 days (136 hours) PTO
    • Optional health, dental, and vision insurance
    • Bicycle Benefit, 50% paid by Loopy with purchase of helmet up to $750 once per year
  • 13 Days Ago

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Account Manager - Customer Service & Sales
  • Ethos Management
  • Hammond, IN FULL_TIME
  • Company DescriptionEthos Management is a private Brand Marketing & Management Firm, we are partnered with some of the most well known fortune 100 clients within the technology, entertainment, televisi...
  • 12 Days Ago

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Academic and Student Success Advisor, Academic Center for Excellence
  • Perdue University
  • Hammond, IN FULL_TIME
  • Overview of Academic and Student Success Advisor The Academic Center for Excellence at Purdue University Northwest is seeking an Academic and Student Success Advisor. The primary purpose of the Academ...
  • 20 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Jesse Cervera - State Farm Agent
  • Hammond, IN FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energet...
  • 19 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Holly Mitchell - State Farm Agent
  • Michigan City, IN FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 9 Days Ago

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Customer experience
  • JCPenney
  • Merrillville, IN FULL_TIME
  • General Description General Description : As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on c...
  • 20 Days Ago

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0 Customer Success Manager jobs found in Gary, IN area

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Customer Success Manager
  • Akkodis
  • Chicago, IL
  • We are seeking a highly qualified Customer Success Manager for a hybrid (3 days per week), full time permanent position ...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • SEARCH Group Partners, Inc.
  • Chicago, IL
  • SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients lo...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Kastle Systems
  • Chicago, IL
  • Overview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rap...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager - RethinkBH
  • RethinkFirst
  • Chicago, IL
  • Rethink is the leading global provider of online research-based resources to support individuals with developmental disa...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • New Lenox, IL
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $16 - $17.50 / hour As an imp...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Melrose Park, IL
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $16 - $17.50 / hour As an imp...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Westmont, IL
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $16 - $17.50 / hour Now Hirin...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Notre Shop
  • Chicago, IL
  • **Customer Service Associate** * Chicago, IL * Full Time * Experienced Notre is currently seeking a full-time Customer S...
  • 3/27/2024 12:00:00 AM

Gary is a city in Lake County, Indiana, United States, 25 miles (40 km) from downtown Chicago, Illinois. Gary is adjacent to the Indiana Dunes National Park and borders southern Lake Michigan. Gary was named after lawyer Elbert Henry Gary, who was the founding chairman of the United States Steel Corporation. The city is known for its large steel mills, and as the birthplace of the Jackson 5 music group. The population of Gary was 80,294 at the 2010 census, making it the ninth-largest city in the state of Indiana. It was a prosperous city from the 1920s through the mid-1960s due to its booming ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$59,492 to $82,848
Gary, Indiana area prices
were up 1.3% from a year ago