The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Summary:
Excellent project management skills are required for this customer service-oriented position. The Customer Account Manager is supporting the lead Account Manager but also has contact between the client and Storr. The responsibility for helping manage assigned accounts is both tactical and strategic, encompassing all work from inception to collection of revenue.
Primary Duties and Responsibilities:
Customer Satisfaction Responsibilities:
Compliance will be measured by exception.
Supervisory Responsibilities:
Lead all involved team members to meet customer expectations.
Education and/or Experience:
Other skills:
Ability to use a scale, read installation plans, and use a tape measure. Working knowledge of NC Building Codes. Ability to work effectively in a team environment. Proven organizational and follow-through skills. Excellent communication and interpersonal skills. Proven leadership ability skills.
Physical Demands:
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0 Customer Success Manager jobs found in Greensboro, NC area